CALEB CRIBB
Information Technology Architect
Jackson,WI
Summary
Meticulous Architect maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Infrastructure Architect - Contractor
Common Ground Healthcare Cooperative
Brookfield, WI
01.2022 - Current
- Wrote detailed architectural design plans, security requirements and specifications.
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
- Developed long-term strategies for different business segments.
- Planned, designed and delivered diverse IT solutions.
- Participated in system development life cycle from requirements analysis through system implementation.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Oversaw development and maintenance of organization computer systems and intranet.
- Designed and implemented system security and data assurance.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Managed and monitored installed systems for highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
Senior Infrastructure Architect
Common Ground Healthcare Cooperative
Brookfield, WI
01.2021 - 01.2022
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
- Planned, designed and delivered diverse IT solutions.
- Wrote detailed architectural design plans, security requirements and specifications.
- Developed long-term strategies for different business segments.
- Managed and monitored installed systems for highest level of availability.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Designed and implemented system security and data assurance.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Oversaw development and maintenance of organization computer systems and intranet.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Drove operational improvements which resulted in savings and improved profit margins.
- Proved successful working within tight deadlines and fast-paced atmosphere.o
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
System Administrator
Common Ground Healthcare Cooperative
Brookfield, WI
01.2018 - 12.2020
- Maintain, administer, support and troubleshoot server and network platforms using approved enterprise tools and methods to ensure their availability
- Perform ongoing tuning, hardware upgrades, and resource optimization as required: configuring virtual machine CPU, memory, and disk partitions as required within Hyper-V
- Perform network monitoring, maintenance and firmware patching to ensure
- WAN, LAN, and Mesh WLAN connectivity utilizing PRTG monitoring software
- Maintain HIPPA and PCI compliance standards with Group Policy and third- party tools
- Maintains and updates workstation images, provides system patching and driver installations utilizing WSUS patch management and best practices
- Installation of all end user hardware and software, including workstations, workstation peripherals (e.g, printers, scanners, etc) and mobile devices
- Provides technical support and troubleshooting expertise to all levels of staff and will analyze and resolve technical issues associated with desktop/laptops, operating systems, desktop application software, network, and mobile devices (e.g., tablets, smart phones, etc.)
- Maintains proper documentation and provides advanced problem resolution in managing incident escalations within the client support queue to track the status of all service calls providing prompt response to end users and escalations when needed
- Works collaboratively with others to resolve infrastructure issues utilizing application teams and outside vendors upon exhausting troubleshooting options
- Assists users in use of AV equipment for presentations and video conferences
- Builds close and effective working relationships with peer group, end users, associates, and suppliers at all levels and supports continuous evolution of the organization to a seamless support services unit across all disciplines
- Performs additional support duties as required and assigned.
FIELD ENGINEER
AT TECH PARTNERS HAWAII
06.2015 - 09.2017
- Proactively managed technology infrastructures for multiple clients in a variety of different industries
- This included supporting and maintaining servers, desktops, firewalls, network equipment, software applications, backup systems, and more
- Some daily work activities were as follows:
- Office 365 Deployment and Migrations
- Enterprise-Grade Hyper-V Infrastructure deployment and administration including AD,
- DHCP, DNS, OpenVPN w/ Radius Server Authentication, Redirected Folders, and Group
- Policy Implementation
- PFsense firewall/router configuration and administration
- Ubiquiti Network Backbone deployments managed from Unifi Controller
- SQL Database Administration
- Microsoft Dynamics Administration
- Microsoft RMS Administration
- Quickbooks, Pro, Premier, Enterprise, and POS Server/Client Deployment and administration
- Off-site Encrypted Veeam Backup & Replication
- Triage incoming reactive tickets
- Utilizing Connectwise Automate formerly known as Labtech, Connectwise Control formerly known as Screen Connect, Hyper-V, SCCM PXE Deployments, Ninite Solutions,
- Webroot, Barracuda, OpenDNS, FreePBX, Meraki Management and more
Apple Certified Macintosh Technician
MACNET CC
MAUI
07.2014 - 07.2015
- Repairing all Macintosh PCs and iPads within the non-vintage 5 year range set by Apple
- MacNet is currently the only Authorized Service
- Provider on Island
- IOS 2015 Certified
- Certified to work on all makes and models of Macintosh Computers.
REGIONAL IT TECHNICIAN
HAWAIIAN HOTELS AND RESORTS
01.2014 - 07.2014
- Maintain and support all end users and devices at the Royal Lahaina and Royal Kona resort
- Configure, install, and maintain all backbone infrastructure from proprietary servers, to routers, and switches
- AD,
- GPO, Exchange server management, and IOS router/switch management
- Maintain and support all POTS systems, VOIP, and analog, toning, and punching down as needed on existing 66 and 110 blocks
- Maintain and lay all new and existing Cat5/5e cable runs
- Configure and install all Axis security cameras, and ELO POS touch systems
- Hospitality proprietary software include: SMS PAR Springer
- Miller, Agilysys, and Eatec
- Recent projects include installing a new data network with access Cisco POE switches trunked into existing fiber for all security cameras, as well as upgrading all end PC’s from
- XP to Windows 7.
DESKTOP SUPPORT PLATFORM SPECIALIST AT
VEOLIA ENVIORNMENTAL SERVICES NA VETECH
06.2013 - 12.2013
- Nation-wide Remote Desktop Support consisting of, SCCM OS deployment, SCCM Software Package deployment, SQL Database backup and restoration, application platform compatibility, driver platform compatibility, BIOS configuration, network/local print install and support, VPN configuration, Citrix configuration, Lotus Notes backup and configuration, user data backup, software data backup
- Helpstar ticketing system and office365 toolsets
- Platform support included XP – WINDOWS7 – WINDOWS 8
NETWORK OPERATIONS TECHNICIAN
AT KOHL’S CORPORATE SUPPORT CENTER
06.2012 - 06.2013
- Monitor and troubleshoot all 1,100+ Kohls Stores across the United States using vSphere Client, Netcool, and SolarWinds
- Remotely working with vendors on site to repair, support, analyze, and replace failed services and equipment
- Maintain all T1 circuits, and DSL backup links to corporate
- Maintain guest WIFI at all sites which consists of access point replacements, and working with Motorola’s NOC
- Vendors include AT&T, Verizon, CCN, HP, Motorola, Century Link, iPass, LECs across the nation,
- CDW, Motorola, and Cisco
- Worked daily with managers on duty with environmental variables that may arise to ensure outages are kept to a minimal degree of impact
- Ticket management with Service Now incidents including appropriate work updates for tickets ranging from low to critical.
Education
Associate Degree - Applied Science – IT Networking Specialist
MILWAUKEE AREA TECHNICAL COLLEGE
Skills
Installation management
Design leadership
Data migrations
Integration planning
Acropolis
Cloud hosting
Configuration oversight
Virtualization coordination
TCP/IP protocol
Cloud services
Scripting skills
Firewalls
Firewalls, VPNs and security products
Network infrastructure administration
Storage virtualization
Microsoft Exchange
Network security
Technical Analysis
Timeline
Senior Infrastructure Architect - Contractor
Common Ground Healthcare Cooperative
01.2022 - Current
Senior Infrastructure Architect
Common Ground Healthcare Cooperative
01.2021 - 01.2022
System Administrator
Common Ground Healthcare Cooperative
01.2018 - 12.2020
FIELD ENGINEER
AT TECH PARTNERS HAWAII
06.2015 - 09.2017
Apple Certified Macintosh Technician
MACNET CC
07.2014 - 07.2015
REGIONAL IT TECHNICIAN
HAWAIIAN HOTELS AND RESORTS
01.2014 - 07.2014
DESKTOP SUPPORT PLATFORM SPECIALIST AT
VEOLIA ENVIORNMENTAL SERVICES NA VETECH
06.2013 - 12.2013
NETWORK OPERATIONS TECHNICIAN
AT KOHL’S CORPORATE SUPPORT CENTER
06.2012 - 06.2013
Associate Degree - Applied Science – IT Networking Specialist
MILWAUKEE AREA TECHNICAL COLLEGE