Caleb Cutting
Greene,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Enthusiastic entry-level automotive sales professional knowledgeable about vehicles and eager to develop sales abilities. Hardworking, reliable and professional. Successful Automotive Sales Associate specializing in consulting with customers with unique backgrounds to uncover and meet diverse needs. Resourceful, hardworking and reliable team player.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Car Sales Consultant
Chenango Sales
Greene, RI
11.2023 - Current
- Greeted customers as they entered the showroom and identified their needs.
- Demonstrated vehicle features, explained warranties and financing options to potential buyers.
- Negotiated prices with customers and closed sales transactions.
- Assisted in maintaining a clean, orderly showroom floor including vacuuming vehicles.
- Responded to customer inquiries via phone or email promptly and professionally.
- Maintained up-to-date knowledge of current models, features, accessories and their benefits.
- Provided test drives for prospective buyers to experience the car's performance, comfort and handling capabilities.
- Compiled data on sales reports, tracked customer preferences and reported to management.
- Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received.
- Prepared paperwork such as contracts, invoices and other documents related to sale of cars.
- Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
- Maintained accurate inventory records of vehicles available for sale in dealership lot.
- Advised customers on trade-in values for their existing vehicles when applicable.
- Attended weekly training sessions regarding changes in products and services offered by dealership and industry trends.
- Actively participated in marketing initiatives such as promotional events or community outreach activities.
- Followed up with previous customers through surveys or emails seeking feedback on service provided.
- Researched competitive pricing information from other dealerships in order to remain competitive within the market.
- Organized special orders for customers who requested specific models not currently available at dealership.
- Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Answered customer emails and telephone requests for information.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Met incoming customers at door to guide through showroom and sales lot.
- Filled out paperwork to register vehicles and complete sales.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Oversaw customer test drives and demonstrated standard and optional features.
- Managed sales negotiations and financing options.
- Followed up with customers to build long-term relationships and successful referrals.
- Educated customers about sales processes, warranty requirements and service standards.
- Responded to inquiries from potential customers via email and telephone.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Showcased vehicle features and took customers on test drives in local area.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained up-to-date database of sales contacts and customer information.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
Lifeguard Instructor
Cutting edge aquatics safety training
Greene, NY
02.2023 - Current
- Instructed classes on safety and rescue techniques for lifeguards, such as CPR, first aid, and water-rescue skills.
- Provided in-service training to existing lifeguard staff on the proper use of emergency equipment.
- Conducted swim tests to determine swimmers' ability levels, and then assigned them to appropriate courses.
- Developed lesson plans for lifeguarding courses based upon American Red Cross standards.
- Maintained accurate records of student progress throughout each course.
- Observed students during practice sessions to ensure they were following safety protocols properly.
- Promoted safe swimming habits through lectures and demonstrations.
- Monitored pool activities to prevent accidents and provide assistance when needed.
- Assisted with administrative duties related to scheduling classes, ordering supplies.
- Coordinated with other instructors to ensure consistent teaching methods across all courses.
- Evaluated class performance at the end of each session and provided feedback to students.
- Educated participants about hazardous conditions in aquatic environments and how to avoid them.
- Ensured that all participants followed facility rules regarding safety and behavior regulations.
- Prepared reports outlining any incidents or concerns that occurred during class time.
- Instructed students on proper maintenance procedures for pool equipment such as skimmers, filters, chemical feeders.
- Supervised open swim times to make sure all guests were adhering to rules and regulations.
- Offered guidance on recreational activities such as water polo or synchronized swimming.
- Encouraged positive attitudes among swimmers by providing constructive criticism when necessary.
- Demonstrated proper technique while modeling different strokes during lessons.
- Responded promptly in case of an emergency situation by alerting appropriate personnel or administering first aid if necessary.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Led students through safety procedures for active shooter and fire drills.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Used videos, lectures and moderated discussions to engage students during class.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Remained calm and patient in student interactions to support individual growth and development.
- Participated in workshops, trainings and conferences to improve educational skills.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Computer Operator
Cutting edge aquatics safety training
, NY
02.2023 - Current
- Installed, configured and maintained computer hardware and software systems.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Provided user support for all system applications and hardware components.
- Tested network connections to ensure proper functioning of the system.
- Resolved hardware-related issues such as improper display settings or malfunctioning keyboards.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Diagnosed network connectivity issues using ping tests and traceroutes.
- Monitored operations of computer systems and hardware.
- Input data from multiple sources and output data to various forms of physical media.
- Assisted with installation of software updates to computer systems.
- Updated hardware, software and security protections with latest standards.
- Maintained storage disks, tapes and cartridges according to industry standards.
- Identified system data, hardware or software components to meet user needs.
Lifeguard Manager
Delta Lake Bible Conference Center
Rome , NY
05.2019 - 09.2023
- Managed the daily operations of a lifeguard team, including scheduling shifts, assigning duties and monitoring performance.
- Ensured that all safety protocols were followed, maintained up-to-date records and responded to emergency situations promptly.
- Developed and implemented training programs for new staff members and conducted regular refresher courses for existing employees.
- Assisted in the recruitment process for new lifeguards, interviewing applicants, making hiring decisions and conducting orientation sessions.
- Conducted weekly meetings with lifeguards to discuss any issues or concerns related to their job performance or safety protocols.
- Provided guidance and support to lifeguards when needed, ensuring they had the necessary resources available at all times.
Customer Service Associate
Great American Grocery
Greene, NY
08.2020 - 02.2022
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Resolved customer inquiries in a timely manner.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Developed relationships with key clients through regular contact and follow-up communication.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Provided accurate quotes for requested products or services.
- Maintained knowledge of current sales promotions and new product releases.
- Offered suggestions to improve processes related to customer service activities.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
High School Diploma -
Greene High School
Greene, NY06.2021
Skills
- Positive Reinforcement
- German not fluent
- Experiential Learning
- Relationship Building
- Problem-Solving
- Safety Protocols
- Team Collaboration
- Positive Learning Environment
- Co-Teaching and Co-Planning
- Special Needs Students
- Schedule Management
- Performance Management
- Bug Reports
- Attention to Detail
- Data Entry
- System Monitoring
- Security Updates
- Hardware and Software Updates
- Server Monitoring
- Preventive Maintenance
- Laptop Servicing
- Software Patches
- Technical Support
- Customer Service
- Critical Thinking
- Flexible Schedule
- Hardware Repair
- Software Upgrades
- Customer Support
- Clerical Support
- Retail Marketing
- Sales Closing
- Software Troubleshooting
- Safety Regulations
- Negotiation
- Relationship Selling
- Product and Service Sales
- Closing Sales
- Consultative techniques
- Upselling strategies
- Goal Setting
- Leasing options
- Contract Negotiation
- Demonstrating Vehicle Features
- Issue Resolution
- Calculating Prices
- Explaining Service Options
- Sales and Marketing
- Sales Conversion
- Friendly and Enthusiastic
- Documentation And Reporting
- Lead Follow Up
- Email and Telephone Etiquette
- Persuasive communication style
- Follow-up skills
- Market understanding
- Sales Promotions
- Sales closing
- Conflict Mediation
- Trends Research
- Proficient with [Software]
- Goal-Oriented
- Professional Demeanor
- Building rapport
- Appointment Scheduling
- Cold-calling
- Competitive
- Showroom Maintenance
- Delivering Vehicles
- Contract Preparation
- Title Research
- Warranty understanding
Languages
German
Elementary
Affiliations
- I enjoy extreme sports, While also having a calm side enjoying nature, photography and home restoration.
Certification
- Red Cross LGI.
References
References available upon request.
Timeline
Car Sales Consultant
Chenango Sales
11.2023 - Current
Lifeguard Instructor
Cutting edge aquatics safety training
02.2023 - Current
Computer Operator
Cutting edge aquatics safety training
02.2023 - Current
Customer Service Associate
Great American Grocery
08.2020 - 02.2022
Lifeguard Manager
Delta Lake Bible Conference Center
05.2019 - 09.2023
High School Diploma -
Greene High School
- Red Cross LGI.
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