Summary
Overview
Work History
Education
Skills
Accomplishments And Awards
Timeline
Generic

Caleb Davis

Lewisville,TX

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

3
3
years of professional experience

Work History

Payment Disbursement Specialist

National Life Group
Addison, TX
05.2022 - Current
  • Extensive knowledge about 8 different types of retirement plans
  • Analyzing the federal funds such as the S&P 500 and Russell 2000 to assist clients with allocating their funds against them to gain the most interest
  • Provide training to new hires within the company for any and all processes to develop them into more knowledgeable team members
  • Knowledge how tax reporting is handled for any funds coming into the account and any funds going out of the account for all 8 types of retirement accounts
  • Completing 1099-R tax forms for clients that have taken withdrawals for the past tax year
  • Manage tax reporting spreadsheets at the end of Fiscal Year to accurately complete client's 1099-R forms
  • Assist leadership with researching and resolving difficult (escalated) problems, resulting in follow up with clients or agents
  • Support special projects or assignments as needed
  • Formulating and implementing a plan that leaders assign to myself individually or my team
  • Meet performance goals in areas of efficiency, accuracy, and quality customer satisfaction
  • Manage complex reports to monitor, track, and review activities in client's accounts to ensure they are balanced, cleared, and audit ready
  • Research client requests to ensure proper documentation and procedural protocols are followed
  • Have serviced over 50,000 retirement accounts in some way
  • Lead of a project to streamline the process for clients to request a withdrawal of funds from their account
  • Creating a way, on our website, they can submit a digitally completed form rather than print/fill out/fax to us so they can request and receive funds much quicker
  • Have trained 5 new hires on processes that I have mastered.

Senior Mortgage Loan Officer

New American Funding
Plano, TX
05.2021 - 05.2022
  • Analyze customer's financial situations and provide a suitable solution to provide clients the best loan program for maximum results
  • Build rapport and relationships with customers with the goal of meeting customer needs and exceeding their expectations
  • Responsible for reviewing all customer bank statements, income tax forms, and credit reports to determine if they are eligible to qualify for a mortgage with us
  • Formulated many options to qualified customer's and advised them which loan program will be most beneficial for their situation
  • Knowledge how to formulate debt-to-income ratio and how to minimize debt efficiently for clients
  • Assisted clients with knowledge on budgeting their finances to be able to afford a mortgage with my company
  • Spoke with title companies to set my clients up with escrow and signing, as well as speaking with appraisal companies to set up appointments to have my client's homes valued
  • Kept a client sheet of 50+ at a time as a senior loan officer- customer service oriented as all contact was via phone and email
  • Successfully completed 115 refinances as a loan officer
  • 67 of these refinances were completed for the purpose of lowering their mortgage interest rate to match the current market
  • Dropping client's rate from an average of 7.3% to 2.8% saving in total approximately $423,000
  • The other 48 refinances were completed for the purpose of cashing out equity in my client's homes for different reasons
  • Reasons such as paying off high-interest credit cards, medical bills, kid's tuition, paying off their car, and so much more
  • In total I was able to review credit reports and consult with client's cashing out approximately $617,000 in equity to alleviate their money needs.

Education

Bachelors of Business Finance -

Meinders School of Business At Oklahoma City University
Oklahoma City, OK
05-2021

Skills

  • Loan Servicing
  • Documentation Review
  • Credit Analysis
  • MS Office Expert
  • Relationship Building and Management
  • Financial Services
  • Quick Learner
  • Adaptive Team Player
  • Training & Development
  • Excellent Communication

Accomplishments And Awards

  • Bronze Presidential Award for Psychology of Learning
  • Jim Watson Scholarship Award
  • Member of National Honors Society in high school
  • Mentor/Tutor for Elementary students. Junior Achievement Teacher

Timeline

Payment Disbursement Specialist

National Life Group
05.2022 - Current

Senior Mortgage Loan Officer

New American Funding
05.2021 - 05.2022

Bachelors of Business Finance -

Meinders School of Business At Oklahoma City University

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Caleb Davis