Caleb Dillon
Roanoke,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Practice Building Consultant
Foot Levelers, Inc
10.2022 - Current
- Inbound Calls (50+ Daily) Customer Service / Sales
- Outbound Calls (35+ Daily) Inside Sales
- Travel Team: Chiropractic State Associations and Board Seminars – Outside Sales
- Manage Chiropractor Accounts
- Place New Orders and Reorders: Orthotics, Shoethotics, Sandalthotics, Flip Flops, Rehab Equipment, Kiosk Scanner Systems, and more
- Manage and Process Modification, Return and Verification Orders
- Prospect and Create New Accounts for Chiropractors and Physical Therapists
- Register Chiropractors for Seminar Events to Obtain Continuing Education Credits
- Train New Hires
Technical Support Specialist (Remote)
Shentel Telecommunications
10.2021 - 10.2022
- Inbound and Outbound Calls with Shentel and Glo Fiber Customers.
- Troubleshoot Internet, Cable, and Phone Issues.
- Schedule Technician Appointments for Internet, Cable, and Phone Customers.
- Accurate and Detailed Account Notation.
- Provide Quality Customer Service, Solutions and Build Rapport.
Health Guide – Customer Service Associate (Remote)
Anthem, Inc.
03.2020 - 10.2021
- Inbound and Outbound Calls
- Provide Quality Customer Service and Build Rapport
- Provide Patients with Accurate Healthcare Plan Details
- Accurate and Detailed Account Notation.
- Obtain Prior Authorization from Providers
Server
Cheddars Scratch Kitchen
12.2018 - 03.2020
- Greet and Serve Patrons
- Provide Quality Service and Build Rapport
- Process Payments via POS system
- Keep Section Clean
- Side Work Responsibilities Before, During and After Each Shift.
- Dress Food Accordingly.
- Train new employees to be Successful.
Owner/Operator & General Manager
Dave's Munchies
05.2017 - 12.2018
Server, Expo & Certified Trainer
Red Lobster
01.2013 - 05.2017
- Greet and Serve Patrons
- Provide Quality Service and Build Rapport
- Process Payments via POS system
- Keep Section Clean
- Side Work Responsibilities Before, During and After Each Shift.
- Dress Food Accordingly.
- Train new employees to be Successful.
Sales Representative & Sales Manager
Sprint
01.2012 - 01.2013
- Meet Sales Quotas.
- Educate Customers on Phone Plans and Devices.
- Provide Quality Customer Service and Build Rapport.
- Complete New Customer and New Line Activations.
- Process Bill Payments, Credit Checks, Returns.
- Organize and Distribute Sales Team Schedule.
- Complete Nightly Audit and Bank Drops.
- Interview, Hire, Train, and Manage Sales Representatives.
Collections Account Manager
Wells Fargo
12.2010 - 12.2011
- Outbound Calls on Multi-Line Automated Dialer.
- Collect Debt from Customers with Accounts with Negative Balances.
- Attend and Participate in Team Meetings.
- Complete Various Trainings.
- Meet Monthly Collection Quotas
Education
Associate's degree - Business Management
Virginia Western Community College
Roanoke, VA03.2024
Advanced Diploma -
Salem High School
Salem, VA06.2011
Skills
Microsoft Office
Organizational Skills
Management
Customer Service
Sales
Data Entry
Billing
Troubleshooting
Social Media Management
Typing
Data Analysis
Conflict Management and De-escalation
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Practice Building Consultant
Foot Levelers, Inc
10.2022 - Current
Technical Support Specialist (Remote)
Shentel Telecommunications
10.2021 - 10.2022
Health Guide – Customer Service Associate (Remote)
Anthem, Inc.
03.2020 - 10.2021
Server
Cheddars Scratch Kitchen
12.2018 - 03.2020
Owner/Operator & General Manager
Dave's Munchies
05.2017 - 12.2018
Server, Expo & Certified Trainer
Red Lobster
01.2013 - 05.2017
Sales Representative & Sales Manager
Sprint
01.2012 - 01.2013
Collections Account Manager
Wells Fargo
12.2010 - 12.2011
Associate's degree - Business Management
Virginia Western Community College
Advanced Diploma -
Salem High School
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