Store Manager with a proven track record at Spectrum, excelling in performance improvements and staff management. Successfully transformed underperforming locations through fostering a culture of accountability.
Overview
4
4
years of professional experience
Work History
Store Manager
SPECTRUM
Bangor, ME
06.2024 - Current
Turned around multiple struggling store locations by restructuring operations and driving performance-focused sales strategies.
Oversaw daily store operations, optimizing staffing, compliance, and customer experience while exceeding KPIs.
Built a strong coaching culture through one-on-ones and huddles, boosting accountability and sales execution.
Promoted two team members into management by providing mentorship, development plans, and stretch goals.
Leveraged real-time KPI tracking to deliver targeted coaching, driving growth in Mobile and Internet sales.
Store Specialist
SPECTRUM
Augusta, USA
02.2023 - Current
Identify customer needs to deliver relevant product solutions and promotions
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Adhered to company initiatives and achieved established goals.
Presented products and services to prospective and existing customers to meet needs.
Awarded the opportunity to meet and work with senior leadership.
Restaurant Server
OLIVE GARDEN RESTAURANT
Rapid City, USA
07.2022 - 01.2023
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
Handled food safely and kept spaces clean to protect customers from food-borne illness and maintain proper sanitation
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Catering Manager
PANERA BREAD
Rapid City, USA
05.2021 - 01.2023
Delegated daily tasks to team members to optimize group productivity
Fostered positive employee relationships through communication, training and development coaching
Set up catering for up to 100 people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
Education
BACHELORS OF BUSINESS MANAGEMENT - BUSINESS MANAGEMENT
Purdue University
04.2025
HIGH SCHOOL DIPLOMA -
Douglas High School
Box Elder, SD
05.2022
Skills
Staff management
Performance improvements
Reliable
Customer retention
Catering marketing
Sales strategies
Training & development
Customer service
References
References available upon request.
Timeline
Store Manager
SPECTRUM
06.2024 - Current
Store Specialist
SPECTRUM
02.2023 - Current
Restaurant Server
OLIVE GARDEN RESTAURANT
07.2022 - 01.2023
Catering Manager
PANERA BREAD
05.2021 - 01.2023
BACHELORS OF BUSINESS MANAGEMENT - BUSINESS MANAGEMENT