Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Duchene

Rosemount,MN

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Movie Theater Attendant

Carmike Cinemas
08.2009 - 10.2011
  • Provided exceptional customer service to enhance patron experience and satisfaction.
  • Operated ticketing systems efficiently, ensuring accurate transactions and quick service.
  • Assisted in managing concession stand operations, promoting menu items to increase sales.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
  • Monitored inventory levels for concessions, assisting in restocking supplies as needed.
  • Trained new staff on operational procedures and customer service best practices effectively.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.

Package Handler

UPS
08.2011 - 08.2018
  • Sorted and organized packages for efficient loading and unloading processes.
  • Assisted in maintaining safety protocols within the warehouse environment.
  • Implemented best practices for sorting processes, improving overall workflow efficiency.
  • Followed safety regulations to maintain safe work environment.
  • Collaborated with team members to enhance productivity during peak operational periods.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.

Cashier

O’Reilly
04.2016 - 07.2018
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and change distribution.
  • Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area, contributing to store's overall presentation standards.
  • Collaborated with team members to streamline checkout processes during peak hours, reducing wait times.
  • Managed inventory levels at the register by restocking merchandise and reporting discrepancies promptly.
  • Implemented effective communication skills to resolve customer issues quickly and maintain satisfaction levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Lawn Mower, Snow Removal

Dreamscape
04.2017 - 07.2018
  • Operated lawn mowers to maintain residential and commercial landscapes efficiently.
  • Ensured adherence to safety protocols while performing landscaping duties.
  • Coordinated with team members to complete landscaping projects on schedule.
  • Implemented best practices for grass cutting techniques, enhancing overall quality of work.
  • Maintained cleanliness and organization of tools and work areas daily.
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Removed grass clippings and leaves from property using blower.
  • Operated snow removal equipment to clear pathways and driveways efficiently.
  • Identified areas requiring additional attention through proactive observation during snow events.
  • Monitored weather forecasts to prepare for upcoming snow events, optimizing response time.
  • Utilized proper shoveling techniques to minimize physical strain and increase efficiency.
  • Improved safety for residents and visitors by effectively removing ice and snow around properties.

Courier

UPS
08.2018 - 04.2021
  • Delivered packages efficiently to designated locations, ensuring timely service and customer satisfaction.
  • Operated handheld scanning devices to track shipments and maintain accurate delivery records.
  • Communicated effectively with customers regarding delivery status and resolved any service-related issues.
  • Adapted quickly to changing schedules and route adjustments, demonstrating flexibility in dynamic environments.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Assisted in loading and unloading packages, ensuring proper handling techniques to minimize damage.

Dishwasher

The Tavern Grill
04.2021 - 08.2021
  • Operated commercial dishwashing equipment efficiently to maintain cleanliness and sanitation standards.
  • Assisted kitchen staff by providing clean dishes and utensils promptly during peak service hours.
  • Implemented effective organization of dishware to streamline workflow and enhance operational efficiency.
  • Maintained inventory of cleaning supplies, ensuring availability for uninterrupted kitchen operations.
  • Monitored dishwashing area for any issues, addressing concerns proactively to support kitchen productivity.
  • Conducted routine maintenance checks on dishwashing machinery, reporting malfunctions for timely repairs.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Tow Truck Driver

Dicks Valley Service
09.2021 - 04.2022
  • Operated various tow trucks to provide prompt roadside assistance and vehicle recovery.
  • Assessed vehicle conditions to determine appropriate towing methods and equipment usage.
  • Coordinated with dispatch to ensure timely response to service requests.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Implemented daily vehicle inspections to uphold safety standards and prevent mechanical failures.

Courier

FedEx Express
07.2022 - 10.2022
  • Coordinated with dispatchers to optimize routes, reducing transit times while adhering to safety protocols.
  • Maintained cleanliness and organization of delivery vehicle, ensuring compliance with safety regulations.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Ensured safety of packages by properly handling fragile items during transportation and storage.
  • Drove safely at all times to avoid accidents and harm.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.

Courier

Gold Coast Linen
10.2022 - 01.2023
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering linen on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.

Pizza Delivery Driver

Marcos's Pizza
02.2023 - 04.2023
  • Delivered pizzas promptly while ensuring customer satisfaction and adherence to safety protocols.
  • Managed cash transactions accurately, maintaining balanced cash drawer throughout shifts.
  • Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
  • Communicated effectively with customers regarding order status and handling special requests.
  • Collaborated with kitchen staff to ensure timely preparation of orders during peak hours.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained clean driving record, ensuring safe and responsible transportation of food items.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Production Worker

Navy Island
04.2023 - 06.2023
  • Operated machinery to produce quality products efficiently.
  • Monitored production processes to ensure compliance with safety standards.
  • Collaborated with team members to streamline workflow and enhance productivity.
  • Conducted routine maintenance checks on production equipment for optimal performance.
  • Executed quality control measures to uphold product standards and consistency.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.

Courier

FedEx Express
07.2023 - Current
  • Delivered linen products to clients, ensuring timely and accurate service.
  • Maintained vehicle cleanliness and functionality to promote safety and efficiency.
  • Communicated with clients regarding delivery schedules and special requests effectively.
  • Assisted in training new couriers on operational protocols and customer service standards.
  • Monitored traffic conditions and adjusted routes to minimize delays during deliveries.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Verified package information to check for accuracy and completeness.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Addressed customer feedback constructively, resolving issues promptly.
  • Adapted quickly to new delivery technologies and software, enhancing efficiency.
  • Increased delivery capacity by organizing packages effectively in vehicle.

Education

Associate in Automotive Technology -

Dakota County Technical College
Rosemount, MN
05-2016

Skills

  • Attention to detail
  • Problem-solving
  • Time management
  • Relationship building and rapport
  • Safety protocols
  • Multitasking Abilities
  • Excellent communication
  • Team building
  • Active listening
  • Conflict resolution
  • Team collaboration
  • Warehouse safety
  • Adaptable to change

Timeline

Courier

FedEx Express
07.2023 - Current

Production Worker

Navy Island
04.2023 - 06.2023

Pizza Delivery Driver

Marcos's Pizza
02.2023 - 04.2023

Courier

Gold Coast Linen
10.2022 - 01.2023

Courier

FedEx Express
07.2022 - 10.2022

Tow Truck Driver

Dicks Valley Service
09.2021 - 04.2022

Dishwasher

The Tavern Grill
04.2021 - 08.2021

Courier

UPS
08.2018 - 04.2021

Lawn Mower, Snow Removal

Dreamscape
04.2017 - 07.2018

Cashier

O’Reilly
04.2016 - 07.2018

Package Handler

UPS
08.2011 - 08.2018

Movie Theater Attendant

Carmike Cinemas
08.2009 - 10.2011

Associate in Automotive Technology -

Dakota County Technical College

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