Caleb Dunlap
Anna,TX
Summary
Dynamic project manager with a proven track record at Encore, excelling in customer relationship management and quality control. Adept at implementing innovative solutions to enhance workflow efficiency, I consistently deliver exceptional results while leading on-site crews and managing complex virtual events. Specialized in cloud platform support and IT fields, flourishing in rapidly evolving environments.
Overview
17
17
years of professional experience
Work History
Exhibit Services Representative
Encore
Coppell, Texas
03.2024 - Current
- Updated accounts with recent information and processed customer payments.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Upheld strict standards for quality and performance.
Print Manager
UPS
Flower Mound, Texas
05.2023 - 03.2024
- Assisted customers with selecting appropriate paper stock or other materials needed for their projects.
- Maintained accurate records of inventory levels and orders placed with vendors.
- Performed regular maintenance checks on all equipment used in the facility.
- Supervised the production of large-scale commercial print jobs, ensuring accuracy in color matching and quality control.
- Developed and maintained strong relationships with vendors to ensure timely delivery of materials needed for projects.
- Implemented new technologies to increase workflow efficiency throughout the printing process.
- Analyzed project requirements and determined appropriate cost estimates for clients.
Virtual Project Manager - Digital Services
Freeman
Dallas, TX
01.2019 - 01.2023
- Cloud Security & Management
- Virtual & Hybrid Show Data Management
- ZOOM & Streaming Specialist
- Project Management
- Account Management
- Build Local Area Networks
- Organize Labor Help
- Manage On-site Crew
- Organizing Zoom, Record, & Labor Schedules
- Simultaneously Record up to 55 Rooms
- On-Site & Post-Show Video & Graphic Editing
Project Manager - Virtual Events
PSAV
Dallas, TX
01.2014 - 01.2019
- Cloud Security & Management
- Virtual & Hybrid Show Data Management
- Project Management
- Account Management
- Build Local Area Networks
- Organize Labor Help
- Manage On-site Crew
- Organizing Record & Labor Schedules
- Simultaneously Record up to 55 Rooms
- On-Site & Post-Show Video & Graphic Editing
Assistant Production Manager
FaithWorld Ministries
Orlando, FL
01.2009 - 01.2013
- LIVE Show Switching
- Show Management
- Graphics & Print Work
- Stationary Camera, Hand-Held Camera, & Jib Operator
- Video Editor
Education
Information Technology Systems Administrator Program -
My Computer Career
Dallas, TX08-2018
High School - College Prep Diploma
Lighthouse Christian Academy
Tampa, FL05-2005
Skills
- Project Management
- Account Management
- On-site Crew Management
- Billing Management
- Customer relationship management
- Quality control
- Equipment maintenance
- Time management
- Cloud Platform Support
- Office 365
- Google Cloud Applications
- Installation
- Maintenance
- Troubleshooting
- Operating Systems
- Hardware Troubleshooting
- Software Troubleshooting
- LAN Implementation
- WLAN Implementation
- LAN Maintenance
- WLAN Maintenance
- LAN Security
- WLAN Security
- Network Troubleshooting
- Network Security
- Network Penetration Tests
- ACL Configuration
- Router Configuration
- Switch Configuration
- CISCO Networking
- CISCO Network Management
- Microsoft Fluency
- Adobe Fluency
- Video Editing
- Graphic Editing
- Corporate Show Management
Timeline
Exhibit Services Representative
Encore
03.2024 - Current
Print Manager
UPS
05.2023 - 03.2024
Virtual Project Manager - Digital Services
Freeman
01.2019 - 01.2023
Project Manager - Virtual Events
PSAV
01.2014 - 01.2019
Assistant Production Manager
FaithWorld Ministries
01.2009 - 01.2013
Information Technology Systems Administrator Program -
My Computer Career
High School - College Prep Diploma
Lighthouse Christian Academy