Summary
Overview
Work History
Education
Timeline
Generic

Caleb Fitzpatrick

Rochester,MN

Summary

Dedicated to being an asset to those I work with, no matter the field. With 8+ years in management, my multitasking, staff handling, and time management are just a few of the skills I have to offer.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Charter Communications
11.2021 - Current
  • Qualified for Work at Home incentive program within second month it was available
  • Collaborated with Supervisors in promoting representative growth by side chairing with peers and reporting areas of strength and improvement
  • As BPP assisted with live observations, providing examples for weekly calibration, time management reviews, and submitting feedback to assist with new hire knowledge gaps
  • Submitted feedback to training for improvements on curriculum and recursive training new hires would benefit from
  • Partnered with Bridge Supervisors and other BPPs to create content and host End of Day meetings for new hires
  • Provided feedback, best practices, and knowledge assistances for new hires after graduation
  • Hosted new hire recursive trainings after identifying areas of improvement for each class on skillsets that needed additional attention
  • Participated in debut of IFT Practical Training helping make it a successful addition for future training curriculums
  • Aided in reducing new hire class attrition by partnering with Bridge Supervisors with observations and recommendations to aid struggling new hires
  • Participated and hosted coaching sessions for new hire representatives
  • Provided feedback, best practices, and resource knowledge assistance for High School Interns
  • Achieved 5 nominations for Quarterly Excellence Award and 4 Bronze Key awards during tenure as BPP.

Server

24Diner
03.2019 - 03.2020
  • Managed daily operations of busy restaurant, including seating guests, taking orders, and serving food
  • Demonstrated a high level of customer service to ensure customer satisfaction
  • Followed all safety and sanitation regulations when preparing food and beverage items
  • Provided assistance to the kitchen staff and helped to ensure orders were prepared correctly and on time
  • Optimize service quality by actively listening and responding to customer requests
  • Trained and coached new servers that joined our staff
  • Aided the assistant manager in alleviating schedule conflicts

Retail Store Manager

T-Mobile
08.2015 - 02.2018
  • Managed retail team of 17 employees within a high volume, flagship store
  • Developed and implemented strategies to increase sales and maximize profits as job was metric commission based
  • Monitored store operations and performance to ensure compliance with company policies and regulations
  • Trained and developed associates to maximize their performance and potential
  • Tracked and corrected inventory variances through research of past transactions
  • Maintained a perfect corporate audit score during my tenure
  • Showed my ability to maintain and operate this location through multi-tasking, delegating duties, and proper time management
  • Discovered solutions for customers concerned about billing changes, promotional changes, price increases, and package upgrades.
  • Created and maintained my own schedule as well as the schedule of my staff. Problem solved to work through any last minute discrepancies.

General Manager

Smoothie King
02.2010 - 08.2015
  • Completed the corporate seminar program with a 97%
  • Efficiently managed two separate businesses for the same owner with a combined staff of 24 for over a year
  • Generated a button layout for a POS system for a new location, as well as a menu PDF and pricing
  • Implemented ideas for bonus and incentive programs for employees
  • Assisted in the management of the social media accounts for my location
  • Raised sales by a minimum of 24% for 6 months in 2015
  • Maintained a top 15% survey score for the entire year of 2015
  • Interviewed, hired, and trained all staff for the entirety of my tenure
  • Analyzed customer feedback and conducted market research
  • Monitored inventory and sales to see what retail was non-moving, then replaced with new items
  • Controlled and monitored inventory to reduce loss

Education

Bachelor of Arts - Marketing & Public Relations

Lamar University
Beaumont/ TX

Timeline

Customer Service Representative

Charter Communications
11.2021 - Current

Server

24Diner
03.2019 - 03.2020

Retail Store Manager

T-Mobile
08.2015 - 02.2018

General Manager

Smoothie King
02.2010 - 08.2015

Bachelor of Arts - Marketing & Public Relations

Lamar University

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Caleb Fitzpatrick