Caleb Franklin
Irondale,AL
Summary
Experienced manager with over 5 years of expertise in leading a revenue-generating business, consistently generating $500k-$800k per week. Skilled in mentoring and motivating team members to surpass company objectives. Positive and well-trained professional with a keen interest in visual merchandising and coordinating grocery store activities. Dedicated grocery manager known for exceptional inventory management skills and creating eye-catching displays for weekly specials that drive customer engagement. Personable and organized with a strong commitment to providing exceptional customer service and maintaining efficient store operations. Deep understanding of inventory management and supply chain logistics. Excels in team collaboration and problem-solving. Aims to drive store performance and customer satisfaction through effective management practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Grocery Manager
Publix
04.2020 - Current
- Assisted in the management of daily operations, including inventory control, stocking shelves, and ensuring product quality and freshness
- Collaborated with the grocery manager to develop and implement strategies for improving customer satisfaction and increasing sales
- Maintained a clean and organized store environment, ensuring compliance with health and safety regulations at all times
- Provided exceptional customer service by assisting shoppers with inquiries, locating products, and resolving any issues or complaints
- Managed vendor relationships by negotiating contracts, monitoring delivery schedules, and resolving any discrepancies or quality concerns
- Conducted regular audits to ensure pricing accuracy throughout the store's departments
- Assisted in creating attractive displays to promote featured products or seasonal items for increased sales opportunities
- Monitored sales trends to identify popular products or areas of improvement for future merchandising decisions
- Contributed to staff scheduling efforts based on projected business needs while optimizing labor costs without compromising service levels
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Developed staff skills through comprehensive training programs and ongoing performance evaluations.
- Forecasted sales patterns using historical data analysis, allowing for accurate budgeting and resource allocation efforts.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Spearheaded seasonal campaigns that capitalized on market trends, leading to significant increases in merchandise turnover rates.
- Monitored sales trends to identify opportunities for promotions or markdowns, maximizing revenue potential.
Grocery Team Leader
Publix
04.2017 - 04.2020
- Collaborated with store management to develop innovative solutions for improving overall store performance.
- Streamlined ordering processes to minimize out-of-stock situations and reduce waste.
- Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
- Mentored new employees, providing comprehensive training on store policies, procedures, and best practices.
- Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
- Improved team productivity by implementing effective scheduling and task delegation strategies.
- Coordinated with suppliers effectively, ensuring timely deliveries of products in optimal condition.
- Conducted regular staff meetings to communicate expectations, share updates, and encourage teamwork within the department.
- Boosted sales through strategic merchandising and promotional displays in high-traffic areas.
Grocery Replenishment Specialist
Publix Super Markets Inc
10.2015 - 04.2017
- Reduced waste by executing proper restocking procedures and promotion of nearly-expired goods.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Provided exceptional customer service while performing grocery replenishment tasks, resulting in positive feedback from shoppers and management alike.
- Prevented potential stockouts through proactive monitoring of inventory levels and timely communication with management about replenishment needs.
- Reduced out-of-stock occurrences by diligently monitoring stock levels and proactively addressing discrepancies.
- Aided in the achievement of store sales goals by ensuring all products were readily available on shelves for customers to purchase.
- Boosted department productivity by organizing backroom storage areas for easier access to products for restocking.
- Assisted management with setting up seasonal displays, driving customer interest in featured products.
Overnight Stocker
Winn Dixie Supermarket
07.2014 - 10.2015
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Education
High school diploma -
Gadsden City High School
Gadsden, AL01.2013
Skills
- Merchandising (6 years)
- Strategic Planning (6 years)
- Employee Evaluation (4 years)
- Vendor Management (4 years)
- Labor Cost Analysis (4 years)
- Profit & Loss (4 years)
- Management (4 years)
- Process Improvement (6 years)
Certification
Adult and Pediatric CPR/AED American Red Cross April 2024 Valid for 2 years
Timeline
Assistant Grocery Manager
Publix
04.2020 - Current
Grocery Team Leader
Publix
04.2017 - 04.2020
Grocery Replenishment Specialist
Publix Super Markets Inc
10.2015 - 04.2017
Overnight Stocker
Winn Dixie Supermarket
07.2014 - 10.2015
Adult and Pediatric CPR/AED American Red Cross April 2024 Valid for 2 years
High school diploma -
Gadsden City High School
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