Summary
Overview
Work History
Education
Skills
Hobbies: Lifting Weights, Hiking/Climbing, Playing Soccer, Volleyball & Basketball, DJ/Music
Timeline
Generic

Caleb Froschauer

Tempe,AZ

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Dairy Queen. Skilled in problem resolution and team collaboration, demonstrated through effective complaint handling and fostering a supportive work environment. Excels in customer support and maintaining professionalism under pressure, significantly contributing to positive guest experiences.

Overview

1
1
year of professional experience

Work History

Customer Service Associate & Cashier

Dairy Queen
09.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new associates in company processes and procedures, fostering a supportive work environment.
  • Cross-trained and provided backup support for closing the store

Front of House Staff Member

Chick-fil-A
06.2023 - 09.2023
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.

Education

Bachelor of Science - Finance

Arizona State University
Tempe, AZ
05.2028

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Stock replenishment
  • Fitness Knowledge
  • Facility Cleaning
  • Physical Fitness

Hobbies: Lifting Weights, Hiking/Climbing, Playing Soccer, Volleyball & Basketball, DJ/Music

New student to ASU and looking forward to making the most of my college career between academics, work, and activities. 

Timeline

Customer Service Associate & Cashier

Dairy Queen
09.2023 - Current

Front of House Staff Member

Chick-fil-A
06.2023 - 09.2023

Bachelor of Science - Finance

Arizona State University

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Caleb Froschauer