Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Graybill

Evans,Georgia

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

11
11
years of professional experience

Work History

Operations Manager, Customer Experience

Oasis Pool And Patio
11.2018 - 02.2024
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
  • Established effective communication channels, fostering strong relationships between team members and departments.
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Mentored team members in developing their skills and advancing their careers within the organization.
  • Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
  • Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
  • Implemented data-driven strategies for continuous improvement in customer experience metrics.
  • Collaborated with sales and marketing teams to align customer experience strategies with overall brand goals.
  • Developed and managed budgets, effectively reducing operational costs while maintaining quality service.
  • Introduced new technologies to optimize operational efficiency and improve overall customer experience.
  • Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Office Manager

Pools Plus
10.2012 - 08.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.
  • Controlled finances to lower costs and keep business operating within budget.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Science - Massage Therapy

Miller Motte Technical College
Augusta, GA
07.2017

Skills

  • Staff Development
  • Customer Empathy
  • Customer Acquisition
  • Data Analytics
  • Account Management
  • Proficient in [Software]
  • Engagement strategy development
  • Program Improvement
  • Procedure writing
  • Customer Service
  • Decision-Making
  • Customer Relations
  • Staff training/development
  • Operations Management
  • Inventory Tracking and Management
  • Data Analysis
  • Administrative Management
  • Direct Sales
  • Business Development
  • Financial Oversight
  • Department Oversight

Timeline

Operations Manager, Customer Experience

Oasis Pool And Patio
11.2018 - 02.2024

Office Manager

Pools Plus
10.2012 - 08.2018

Associate of Science - Massage Therapy

Miller Motte Technical College

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Caleb Graybill