Caleb Griffin
Breaux Bridge
Summary
IT Administrator adept at managing a diverse technology landscape, enhancing user satisfaction through streamlined IT processes and effective training programs. Spearheaded improvements in IT ticketing systems, resulting in faster response times and reduced support requests. Proven ability to ensure seamless operation of classroom and administrative technology.
Overview
13
13
years of professional experience
Work History
IT Administrator
Holy Family Catholic School
Lafayette
01.2020 - Current
- Manage and maintain over 200 computers, tablets, and other technology devices.
- Streamlined the IT ticketing system, improving response times and support efficiency.
- Performed hardware and software upgrades, preventive maintenance, and managed inventory to optimize technology performance and reliability.
- Provide technical support and troubleshooting for faculty, staff, and students.
- Train staff and students on technology use, increasing IT literacy and reducing support requests.
- Configure and maintain user accounts, devices, and school technology resources.
- Ensure reliable day-to-day operation of classroom and administrative technology.
- Administer Google Workspace through the Google Admin Console, managing user accounts, organizational units, groups, and permissions.
- Manage Chromebook deployment, enrollment, configuration, and ongoing administration to support a secure learning environment.
- Enroll and manage devices using Google Admin Console, applying organizational policies and security settings.
- Provided Tier 1 and Tier 2 technical support for over 200 desktops, laptops, Chromebooks, tablets, printers, and classroom technology devices, ensuring minimal disruption to learning.
- Install, configure, maintain, and troubleshoot Windows computers, software applications, and peripheral devices.
- Perform operating system updates, hardware upgrades, preventive maintenance, and equipment replacements to maximize system reliability.
- Maintain accurate IT asset inventory and lifecycle records for all technology equipment.
- Trained faculty and students on Google Workspace, classroom technology, and cybersecurity best practices, enhancing user competency and reducing support requests.
- Diagnose and resolve hardware, software, network connectivity, and user account issues while minimizing downtime and ensuring continuity of instruction.
Server | Bartender | Shift Leader
Deano's Pizzarama
Lafayette
12.2013 - 12.2019
- Supervised shift operations, ensuring team readiness and operational efficiency.
- Trained new employees on restaurant procedures and customer service standards, improving onboarding experience and team readiness.
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Resolved customer concerns and managed food comps to enhance guest satisfaction and streamline daily operations.
- Executed opening and closing procedures for efficient restaurant operations.
- Maintained high service standards through effective communication and teamwork, fostering a collaborative work environment.
Education
Bachelor of Arts - Political Science
University of Louisiana at Lafayette
Lafayette, Louisiana12-2018
Skills
- IT Ticket Management
- Technical support
- Hardware installation
- Preventive Maintenance
- Windows and education technology
- Network and Peripheral Support
- Device Inventory Management
- User training
- Problem Solving
- Time Management
- Customer Service
- Team collaboration
Timeline
IT Administrator
Holy Family Catholic School
01.2020 - Current
Server | Bartender | Shift Leader
Deano's Pizzarama
12.2013 - 12.2019
Bachelor of Arts - Political Science
University of Louisiana at Lafayette