CALEB GRIGAR
Troy,MI
Summary
Retail leader with experience acting as Manager at HUGO BOSS, overseeing scheduling, training, sales reporting, and inventory control. Skilled at coaching a team and keeping daily operations running smoothly. Ready to step into an Assistant Manager or Manager role where I can lead people, drive performance, and support store goals.
Overview
5
5
years of professional experience
Work History
Lead Supervisor (Acting Manager)
HUGO BOSS
Troy, MI
06.2024 - Current
- Planned and posted biweekly schedules around peak times to balance coverage and breaks.
- Reviewed sales reports throughout the week, tracked traffic and average sale, and directed the team on where to focus.
- Helped raise inventory accuracy from about 85% to 95% by introducing regular cycle counts and quick audits.
- Oversaw receiving and backroom organization to move new product to the floor quickly and accurately.
- Resolved device and system issues with IT support to minimize downtime and keep operations efficient.
Cashier / Stock Associate
ZARA
Troy, MI
06.2023 - 06.2024
- Prepared and organized online order pickups, ensuring orders were accurate and ready when customers arrived.
- Processed and organized new inventory by tagging, hanging, and placing merchandise according to floor standards.
- Restocked the sales floor and monitored stock levels in the backroom to maintain full size runs.
- Supported fitting rooms by returning merchandise quickly and assisting customers with product requests.
- Operated POS to complete sales, returns, exchanges, and stepped in as backup cashier during peak hours to reduce wait times.
Sales Representative
ECLIPSE MARKETING (AT&T)
Southfield, MI
09.2022 - 12.2022
- Engaged shoppers in wholesale clubs, explained wireless and internet options, and activated accounts on site.
- Tailored plan recommendations to customer needs and answered billing and tech questions clearly.
- Built rapport with new customers through onboarding support and follow up to ensure service started smoothly.
Delivery Driver
JIMMY JOHN’S
Detroit, MI
06.2021 - 08.2022
- Assisted with food prep and kept the store clean and stocked during peak hours.
- Worked closely with the team to manage rush periods and reduce customer wait times.
Seasonal Customer Service
IKEA
Canton, MI
09.2020 - 12.2020
- Rotated between cash lanes, self checkout, and the delivery desk to support high customer traffic.
- Processed payments and delivery orders accurately using internal systems.
- Assisted customers in store and by phone with product questions, order details, and pickups.
- Supported large item pickups to ensure smooth customer handoff.
Education
High School Diploma -
Jefferson High School
Newport, MISkills
- Team leadership
- Scheduling & staffing
- Sales tracking (traffic, conversion, average sale)
- Training and coaching
- Customer service
- Visual standards
- Inventory accuracy & cycle counts
- Loss-prevention awareness
- Online order fulfillment & pickups
- POS and store systems
SOFTWARE
Excel; Outlook; POS systems; inventory/order management systems
Timeline
Lead Supervisor (Acting Manager)
HUGO BOSS
06.2024 - Current
Cashier / Stock Associate
ZARA
06.2023 - 06.2024
Sales Representative
ECLIPSE MARKETING (AT&T)
09.2022 - 12.2022
Delivery Driver
JIMMY JOHN’S
06.2021 - 08.2022
Seasonal Customer Service
IKEA
09.2020 - 12.2020
High School Diploma -
Jefferson High School