Caleb Hamm
Angier,NC
Summary
Dynamic Certified Automotive Technician with a proven track record at Deacon Jones Chrysler Dodge Jeep RAM, excelling in troubleshooting and diagnostics. Skilled in process improvement and stakeholder communication, I effectively enhanced operational efficiency and customer satisfaction through meticulous vehicle inspections and maintenance, ensuring compliance with manufacturer specifications.
With background experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced computer proficiency and demonstrated skill managing and driving multiple projects.
Overview
10
10
years of professional experience
Work History
Certified Automotive Technician
Deacon Jones Chrysler Dodge Jeep RAM
10.2023 - 10.2025
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Completed customer orders and warranty services according to manufacturer specifications.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed safety and emissions inspections.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Investigated customer complaints to identify cause of malfunctions.
- Analyzed vehicle data using advanced diagnostic equipment.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Process Assistant
Amazon
07.2020 - 10.2023
- Conducted training and change management processes to improve operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Prioritized initiatives to increase success rates of strategic projects.
- Monitored and reported on process performance to verify compliance with established standards.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed research to collect and record industry data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
Electrician
Lanehart Electric
01.2018 - 10.2020
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Stored and maintained power tools and equipment for each job.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
- Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
- Enhanced quality control by inspecting condition of equipment and tools.
- Spliced, joined and connected wire to fixtures and other electrical components.
Small Engine Mechanic
Baker Roofing Company
01.2016 - 01.2018
- Collected information to correctly file warranty claims.
- Adhered to company standards and manufacturer guidelines for each repair.
- Listed work performed on each unit in order to properly invoice customers.
- Followed factory service manual protocols to restore, maintain and test small engine equipment.
Education
Level 1, 2, 3 Automotive Certification - Automotive Repair
Mopar
Raleigh, NC09.2025
High School Diploma -
Penn Foster High School
Scranton, PA01.2016
Skills
- Scheduling coordination
- Stakeholder communication
- Process documentation
- Workflow management
- Attendance tracking
- Safety management
- Assignment delegation
- Performance monitoring
- Process mapping
- Process flows
- Data visualization
- Process improvement
- Dispute resolution
- Report analysis
- Business intelligence
- Process analysis
- Metrics tracking
- Efficiency optimization
- Production deadline management
- Continuous improvement
- Operational support
Timeline
Certified Automotive Technician
Deacon Jones Chrysler Dodge Jeep RAM
10.2023 - 10.2025
Process Assistant
Amazon
07.2020 - 10.2023
Electrician
Lanehart Electric
01.2018 - 10.2020
Small Engine Mechanic
Baker Roofing Company
01.2016 - 01.2018
Level 1, 2, 3 Automotive Certification - Automotive Repair
Mopar
High School Diploma -
Penn Foster High School
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