Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Belief and Family
References
Timeline
Generic

Caleb Harold

Corryton,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Regal Cinemas
Corryton, TN
12.2018 - 2019
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.

Sales Associate

Ham' N Goodys
Knoxville, TN
04.2020 - 06.2022
  • Was till with the company, but promoted to a higher position within the company!
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Assistant Manager

Ham' N Goodys
Knoxville, TN
06.2022 - 12.2022
  • Was still with the company, but was promoted once again from within the company.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.

General Manager

Ham' N Goodys
Knoxville, TN
12.2022 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Guided management and supervisory staff to promote smooth operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Education

Associate of Science - Business Administration

Pellissippi State Community College
Knoxville, TN
12-2022

High School Diploma -

Gibbs High School
Corryton, TN
05-2020

Skills

  • Friendly around other employees and customers
  • Patient
  • Trustworthy
  • Respectful
  • Enthusiastic
  • Upselling
  • Quality Management
  • Schedule Management
  • Sales
  • Customer Retention
  • Staff Supervision
  • Customer Relations
  • Strategy
  • Customer Experiences

Affiliations

  • Very knowledgeable in the world of sports! I enjoy not only watching Basketball, Football or Baseball, I also enjoy learning about the history and understanding the historical and business side to them!

Certification

  • I am a ServSafe Certified Manager since November 2023.

Languages

English
Native/ Bilingual
Spanish
Limited

Belief and Family

  • I am a devout Christian and serve on the tech team at my church running the livestream every Sunday morning!
  • I also am a family-centered individual who loves to spend time with my wife and in-laws!

References

References available upon request.

Timeline

General Manager

Ham' N Goodys
12.2022 - Current

Assistant Manager

Ham' N Goodys
06.2022 - 12.2022

Sales Associate

Ham' N Goodys
04.2020 - 06.2022

Sales Associate

Regal Cinemas
12.2018 - 2019

Associate of Science - Business Administration

Pellissippi State Community College

High School Diploma -

Gibbs High School

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Caleb Harold