Caleb Harold
Corryton,TN
Summary
Highly-motivated employee with desires to take on new challenges which exhibits a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a take-charge professional, delivering executive support, and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes business management, invoicing, client relations and attention to detail. Recognized for exemplary customer service and team collaboration. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Years of Management Experience
Work History
Patient Coordinator
University Diagnostics
05.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
General Manager
Ham' N Goodys
Knoxville, TN
12.2022 - 05.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
Assistant Manager
Ham' N Goodys
Knoxville, TN
06.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Sales Associate
Ham' N Goodys
Knoxville, TN
04.2020 - 06.2022
Cast Member
Regal Cinemas
Corryton, TN
04.2019 - 09.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
Education
Associate of Science - Business Administration
Pellissippi State Community College
08.2020 - 12.2022
High School Diploma -
Gibbs High School
08.2016 - 05.2020
Skills
- Friendly around other employees and customers
- Patient
- Trustworthy
- Respectful
- Enthusiastic
- Quality Management
- Schedule Management
- Sales
- Customer Retention
- Staff Supervision
- Customer Relations
- Strategy
- Insurance verification
- Office administration
- Attention to detail
- Documentation
Certification
- I am a ServSafe Certified Manager since November 2023.
Languages
English
Native/ Bilingual
Spanish
Limited
Belief and Family
- I am a devout Christian and serve on the tech team at my church running the livestream every Sunday morning.
- I also am a family-centered individual who loves to spend time with my wife, daughter and in-laws.
References
References available upon request.
Timeline
Patient Coordinator
University Diagnostics
05.2024 - Current
General Manager
Ham' N Goodys
12.2022 - 05.2024
Assistant Manager
Ham' N Goodys
06.2022 - 12.2022
Associate of Science - Business Administration
Pellissippi State Community College
08.2020 - 12.2022
Sales Associate
Ham' N Goodys
04.2020 - 06.2022
Cast Member
Regal Cinemas
04.2019 - 09.2019
High School Diploma -
Gibbs High School
08.2016 - 05.2020
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