Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
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Caleb Harris

Leesburg,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Foreman

Echo Valley Construction
03.2023 - 10.2024
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.

E-Commerce Personal Shopper

Walmart
07.2022 - 02.2023
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.

Customer Service Representative

Star Body Works
11.2020 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Car Salesperson

Hyundai
06.2021 - 02.2022
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Education

High School Diploma -

North Medford High School
Medford, OR
06-2017

Skills

  • Crew leadership
  • Attention to detail
  • Decision-making
  • Effective communication
  • Strong negotiation
  • Building rapport
  • Sales presentations
  • Persuasion techniques
  • Cold calling
  • Online platform navigation
  • Order processing efficiency
  • Client relationship building

Accomplishments

  • Supervised team of 5-10 staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Recognized as "Salesman of the Month" 2 months in a row.

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Foreman

Echo Valley Construction
03.2023 - 10.2024

E-Commerce Personal Shopper

Walmart
07.2022 - 02.2023

Car Salesperson

Hyundai
06.2021 - 02.2022

Customer Service Representative

Star Body Works
11.2020 - 06.2022

High School Diploma -

North Medford High School

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