Overview
Work History
Timeline
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Caleb Havens

South Jordan,UT

Overview

10
10
years of professional experience

Work History

Service Review Associate

Morgan Stanley
South Jordan, Utah
01.2024 - 05.2025
  • Company Overview: Morgan Stanley is a multifaceted global corporation focusing on wealth management with exceptional customer service. They are a leader in the financial industry.
  • Utilized strong analytical skills to identify and resolve workflow bottlenecks, resulting in a streamlined process that improved team productivity.
  • Drove team engagement and effectiveness by 25% through consistent promotion of departmental training and team events.
  • Streamlined partner communications by creating a quick response guide, raising partner productivity by 15%.
  • Systematically documented key decisions and action items during team meetings, improving recordkeeping by 20%.
  • Morgan Stanley is a multifaceted global corporation focusing on wealth management with exceptional customer service. They are a leader in the financial industry.

Experience Reception Concierge

CBRE
South Jordan, UT
03.2022 - 12.2023
  • Coordinated and prioritized diverse daily tasks, resolving time-sensitive issues and ensuring efficient workflow.
  • Managed the scheduling and execution of AED/CPR training for 63 employees, resulting in a 7.8% building wide employee certification rate, and improved emergency response readiness.
  • Conducted a security audit of 120 employee badges, identifying and deactivating 100 outdated credentials, significantly strengthening building security.
  • Transferred Morgan Stanley's conference room reservation system resulting in improved employee experience.
  • Designed and executed a cross-training plan that improved team understanding of all roles, resulting in greater collaboration and enhanced team synergy.

Security Officer

Allied Universal
South Jordan, UT
04.2018 - 03.2022
  • Implemented the system to process returning vaccinated employees while acting as interim receptionist.
  • Established connections with building's 8 divisions by assisting with hiring and onboarding.
  • Managed employee and guest needs including temp badges, coordinating office space, and provided directions.
  • Provided warm and friendly greetings for up to 600 employees daily.

Security Officer

Securitas
South Jordan, UT
02.2015 - 04.2018
  • Provided thorough and organized shift reports daily, resulting in improved records for the company.
  • Managed training for 5+ incoming employees.
  • Developed interpersonal connections with members of adjacent teams.

Timeline

Service Review Associate

Morgan Stanley
01.2024 - 05.2025

Experience Reception Concierge

CBRE
03.2022 - 12.2023

Security Officer

Allied Universal
04.2018 - 03.2022

Security Officer

Securitas
02.2015 - 04.2018

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Caleb Havens