Caleb Henry
Brunswick,GA
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
3
3
years of professional experience
Work History
Shift Manager
Grandys
Brunswick, GA
11.2020 - 03.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Organized special events such as holiday sales or promotional campaigns.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05-2016
Skills
- Safety Compliance
- Quality Assurance
- Equipment Troubleshooting
- Employee Training
- Staff Training and Onboarding
- Operations Management
- Punctual and Reliable
- Energetic and Enthusiastic
- Handling Customer Complaints
- Opening and closing procedures
- Flexible Schedule
- Cash Handling
- Tech-Savvy
- Mentoring and Coaching
- Staff Motivation
- Training and mentoring
Timeline
Shift Manager
Grandys
11.2020 - 03.2024
High School Diploma -
Glynn Academy
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