Caleb Hernandez
Panama City,FL
Summary
Proven Project Manager at Florida Historic Society, adept in deadline management and fostering team collaboration, ensured timely delivery of high-quality projects. Excelled in title processing at Bay County Tax Collector, enhancing customer satisfaction through accuracy and a friendly attitude. Demonstrated flexibility across roles, significantly improving operational efficiency and compliance.
Overview
8
8
years of professional experience
Work History
Trading Analyst
Copper Hill Inc
05.2023 - Current
- Resolved shipment discrepancies efficiently, minimizing financial risks associated with noncompliance.
- Enhanced compliance by conducting regular internal audits and identifying areas for improvement.
- Increased efficiency in processing shipments by developing and maintaining strong relationships with freight forwarders and carriers.
- Streamlined customs processes by implementing efficient data management systems.
Customer Service Specialist
Bay County Tax Collector (DMV)
08.2021 - 05.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Served as the primary point of contact for Spanish-speaking clients, offering seamless service regardless of language preference.
Project Manager
Florida Historic Society
05.2020 - 08.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
Library Staff
The Baptist College of Florida
01.2017 - 05.2020
- Reorganized shelving sections resulting in optimal space usage.
- Developed strong organizational skills through sorting returned items into proper categories for reshelving purposes.
- Assisted students with troubleshooting common computer problems.
- Increased resource accessibility with meticulous cataloguing and organization of library materials.
- Conducted inventory checks regularly, maintaining an accurate record of all library holdings for easy reference.
Education
Bachelor of Arts - Music
The Baptist College of Florida
Graceville05.2020
Skills
- Title processing
- Accuracy and Precision
- Deadline Management
- Title Research
- Document Review
- Title Examination
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Trading Analyst
Copper Hill Inc
05.2023 - Current
Customer Service Specialist
Bay County Tax Collector (DMV)
08.2021 - 05.2023
Project Manager
Florida Historic Society
05.2020 - 08.2021
Library Staff
The Baptist College of Florida
01.2017 - 05.2020
Bachelor of Arts - Music
The Baptist College of Florida
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