Caleb Hess
Lakeland
Summary
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into a new field with focus on leveraging these transferable skills to contribute effectively in a different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Ups Store
02.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Insurance Agent
Symmetry Financial Group
09.2024 - 12.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Field Technician
Equix Integrity
03.2023 - 11.2023
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
Self Contractor
Lawn Care Business
07.2021 - 01.2022
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Education
High School GED -
Abeka Academy
At Home06-2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Customer focus
- Data entry proficiency
- Time management
- Attention to detail
- Multitasking and organization
- Phone etiquette
- Conflict resolution
- Quality assurance
- Stress management
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
Ups Store
02.2025 - Current
Insurance Agent
Symmetry Financial Group
09.2024 - 12.2024
Field Technician
Equix Integrity
03.2023 - 11.2023
Self Contractor
Lawn Care Business
07.2021 - 01.2022
High School GED -
Abeka Academy
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