Caleb Horst
Mechanicsburg,PA
Summary
Compassionate Patient Care Assistant known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and providing support with daily living activities. Excel at communication, empathy, and time management to enhance patient comfort and trust.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Penn State Health Milton S. Hershey Medical Center
Hershey, PA
10.2024 - Current
- Engaged with patient family and friends to provide courteous visit experience.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Turned and repositioned bedridden patients to prevent bedsores.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Enrollment Specialist
Phillips Managed Support Services
Middletown, PA
02.2024 - 10.2024
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
- Answered incoming calls from prospective students seeking admissions information.
- Collaborated with faculty members regarding student progress reports or any issues related to their enrollment status.
- Reviewed applications for accuracy before submitting them for approval.
- Performed data entry and maintained accurate records of student enrollment information.
Assistant Service Manager- Customer Relations
Fred Beans Ford of Mechanicsburg
Mechanicsburg, PA
09.2023 - 02.2024
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Utilized technology to streamline service operations and improve customer experience.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Created training plans for new employees entering the service department.
Customer Service Representative
Weed Man Lawn Care
Mechanicsburg, PA
06.2023 - 09.2023
- Provided accurate information about products and services to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved customer complaints promptly and efficiently.
- Mentored junior team members and managed employee relationships.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Pet Care Specialist
Greenlin Pet Resorts
Mechanicsburg, PA
04.2023 - 06.2023
- Conducted daily health checks of all animals in the facility to ensure they were healthy and free from any illnesses or injuries.
- Assessed dog behavior in group play to provide positive and fun experience for dogs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Administered medications and treatments as prescribed by veterinarians.
- Performed basic grooming duties such as brushing fur coats and trimming nails.
- Interacted with customers in a friendly manner to provide them with accurate information regarding pet care services offered by the facility.
Front End Customer Service Associate
Giant Food Stores
Camp Hill, PA
10.2022 - 04.2023
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Set up and activated customer accounts.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Front End Team Lead
CVS Pharmacy, Retail
Camp Hill, PA
07.2022 - 10.2022
- Managed customer complaints and rectified issues to complete satisfaction.
- Actively participated in sprint planning meetings to prioritize tasks for front-end developers.
- Cleaned shelves, counters and tables to maintain organized store.
- Trained new cashiers on proper use of registers and store policies.
- Built and maintained productive relationships with employees.
- Performed daily opening and closing procedures for the register area.
- Answered customers' questions and provided information on store procedures or policies.
- Developed strong working relationships with team members to foster collaboration.
- Checked personal identifications during alcohol and tobacco sales.
- Scanned items and checked pricing on cash register for accuracy.
Grocery Associate
Giant Food Stores
Mechanicsburg, PA
01.2022 - 07.2022
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Updated pricing information and placed sale tags on designated items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed customer orders and payments with POS system or cash register.
- Identified and quickly handled spill clean-up.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Maintained cleanliness and organization of aisles, shelves, and storage areas.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
Education
Certificate - Emergency Medical Technician
Harrisburg Area Community College
Harrisburg, PA10-2024
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2023
Skills
- Healthcare operations
- ADL support
- Dining assistance
- Conflict mediation
- Relationship building
- Basic life support
- Seizure precautions
- Nursing assistance
- Treatment delivery
- Vital signs monitoring
- Condition reporting
- Emergency vehicle operation
- Patient triage
- Cardiac monitoring
- Cardiopulmonary resuscitation
- Complaint resolution
- Quality control
- Key holder experience
- Merchandise upselling
- Spreadsheets
- Strong teamwork
- Business development
Certification
- Basic Life Support Provider, American Heart Association
- Anaphylaxis and Epinephrine Auto Injector, American Red Cross
- First Aid for Opioid Overdoses, American Red Cross
- Hazardous Materials Awareness, Pennsylvania State Fire Academy
- Bloodborne Pathogens, National CPR Foundation
- National Caregiver Certification as a Home Health Aide, American Caregiver Association
- Youth Mental Health First Aid USA, National Counsel for Mental Wellbeing
- Basic Fire Police Officer, Pennsylvania State Fire Academy
- Advanced Fire Police Officer, Pennsylvania State Fire Academy
Accomplishments
- Distinguished Honors, Commonwealth Charter Academy
Affiliations
- Fire Police Office, Lisburn Community Fire Company
- Volunteer Member, Silver Spring Ambulance & Rescue Association
- Search & Rescue Technician (Medical), Cumberland County Search and Rescue Taskforce
- Health & Safety Guide, Trail Life USA Troop PA-304
References
References available upon request.
Timeline
Patient Care Assistant
Penn State Health Milton S. Hershey Medical Center
10.2024 - Current
Enrollment Specialist
Phillips Managed Support Services
02.2024 - 10.2024
Assistant Service Manager- Customer Relations
Fred Beans Ford of Mechanicsburg
09.2023 - 02.2024
Customer Service Representative
Weed Man Lawn Care
06.2023 - 09.2023
Pet Care Specialist
Greenlin Pet Resorts
04.2023 - 06.2023
Front End Customer Service Associate
Giant Food Stores
10.2022 - 04.2023
Front End Team Lead
CVS Pharmacy, Retail
07.2022 - 10.2022
Grocery Associate
Giant Food Stores
01.2022 - 07.2022
Certificate - Emergency Medical Technician
Harrisburg Area Community College
High School Diploma -
Commonwealth Charter Academy
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