Caleb Jacob
Seguin,United States
Summary
I'm always customer-focused and detail-oriented. I have strong ability to deliver quality, even in a fast-paced environment. Highly proficient in Microsoft Excel as well as other Microsoft Office tools, such as Word, Outlook, and Teams. I am known for clear communication, problem-solving skills, and a commitment to exceeding expectations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Interior Logic Group
Buda, TX
01.2025 - Current
- Creating work orders for home repairs in areas pertaining to flooring, countertops, cabinets, and wall tile. As well as ensuring proper scheduling in order to not overbook each trade.
- Ensuring customer satisfaction with speedy and concise communications.
- Identification of the root cause to deliver a one-call resolution and maximize productivity.
- Maintaining relations and trust through communication and coordination with both builders, homeowners, and ILG field managers regarding said work orders through both phone and email.
- Delivering daily metric updates for key performance indicator reviews.
- Processing signed work orders to pay our contractors, and also sending chargebacks for damages, or incomplete work.
Order Processor
Interior Logic Group, Inc.
Buda, Texas
04.2022 - 01.2025
- Floating to different housing accounts and learning their processes and standards when putting in orders for countertops in new homes for communities, such as KB Homes, Milestone, Lennar, and Pulte.
- - Scheduling countertop repairs, which at times entails contacting homeowners and communicating frequently with builders through phone and email.
- - Problem-solving and investigating pricing and square-footage discrepancies.
- - Creating and maintaining multiple Excel sheets, and helping to clean up and organize order processing files.
- - Streamlining processes to ensure timely and accurate order entry.
- - Mastering SAP for Order Processing.
Assistant Store Manager
rue21
San Marcos, Texas
06.2021 - 11.2021
- - Associate hiring
- - Training and coaching for new and existing employees
- - Verifying payroll and time cards.
- - Approving/denying time-off requests.
- - Business planning and sales tracking.
- - Morning audit of previous day closing procedures and verifying deposit amounts.
- - Following company process of closing store (i.e. counting down all registers and checking for variances, filing all papers from day and making sure to take note of any issues/complaints/discrepancies.)
- - Communicating with store GM and DM with hourly updates of sales progress.
Process Assistant
Amazon
Kyle, Texas
01.2020 - 01.2021
- - Assisted in launching of the AUS5 Sort Center in Kyle, Texas.
- - Assuring all areas of building were supplied and organized for best flow of work.
- - Trained and coached associates in areas of opportunities.
- - Multitasking inbound trailers with packages to sort and ensuring trailers were off doors in appropriate amount of time and keeping high flow rate.
- - Participated in daily stand-ups to discuss plans for shift and receiving coaching for areas of opportunities.
Fulfillment Associate
Amazon
05.2017 - 09.2020
- - Packing and sorting customer shipments, meeting Amazon quality standards.
- - Problem Solving SME (Subject Matter Expert), ensuring packages were correctly packaged and undamaged. Also, meeting customer delivery promise.
- - Amazon social media project as public relations associate for SAT2.
- - Founder and chairman of SAT2 Glamazon LGBTQA+ committee.
- - Building Flow Assistant.
Food Preparer, Busser
Newk's Eatery
New Braunfels, Texas
01.2016 - 01.2017
- - Customer interface and service to include order fulfillment.
- - Lent a hand in processes of food prep.
- - Insured prompt service and high-quality results.
Retail Sales Associate
AMERICAN EAGLE OUTFITTERS INC.
San Marcos, Texas
01.2015 - 01.2016
- - Made sure to maintain store cleanliness and handled inventory during operations.
- - Helped customers find items and handling online orders.
- - Assisted in after hours to restock and clean for next shift.
Assistant Manager
Jerry's Rentals
New Braunfels, Texas
01.2013 - 01.2015
- - In charge of finances and customer purchases.
- - Creating customer contracts and rentals and explaining liabilities.
- - Taking calls, restocking store and cleaning.
Education
IT Support Specialist -
Ancora Corp. Training
08.2019
Computer Science
Texas State University
01.2018
Pre-Nursing Studies
San Antonio College
01.2017
Skills
- Problem solving
- Communication
- Quick study
- Work order management
- Customer satisfaction
- Root cause analysis
- SAP order processing
- Scheduling
- Documentation
- Filing
- Email management
- Call management
- Microsoft 365 Products
Timeline
Customer Service Representative
Interior Logic Group
01.2025 - Current
Order Processor
Interior Logic Group, Inc.
04.2022 - 01.2025
Assistant Store Manager
rue21
06.2021 - 11.2021
Process Assistant
Amazon
01.2020 - 01.2021
Fulfillment Associate
Amazon
05.2017 - 09.2020
Food Preparer, Busser
Newk's Eatery
01.2016 - 01.2017
Retail Sales Associate
AMERICAN EAGLE OUTFITTERS INC.
01.2015 - 01.2016
Assistant Manager
Jerry's Rentals
01.2013 - 01.2015
IT Support Specialist -
Ancora Corp. Training
Computer Science
Texas State University
Pre-Nursing Studies
San Antonio College
Similar Profiles
Tyler Ervin-BalmonteTyler Ervin-Balmonte
Warehouse Forklift Operator/Material Handler/Delivery Driver at Interior Logic GroupWarehouse Forklift Operator/Material Handler/Delivery Driver at Interior Logic Group
Timothy BorneisenTimothy Borneisen
CNC Department Lead at Interior Logic GroupCNC Department Lead at Interior Logic Group
Treabhor PiersonTreabhor Pierson
Fabrication Manager at Interior Logic GroupFabrication Manager at Interior Logic Group
Barie Grant Poore'Barie Grant Poore'
CSR (Customer Service Rep./Claims Specialist) at Social Security AdministrationCSR (Customer Service Rep./Claims Specialist) at Social Security Administration
Seth HernandezSeth Hernandez
Automotive Technician at Gunn CDJRAutomotive Technician at Gunn CDJR