Caleb James
Mount Vernon,NY
Summary
Dynamic professional with a strong foundation in computer engineering, exceptional interpersonal skills, and a disciplined work ethic. Committed to leveraging technical expertise and structured problem-solving abilities to contribute effectively to team objectives and drive project success. Eager to bring a collaborative spirit and passion for innovation to enhance operational excellence. Proven track record of dedication and hard work, ready to make a meaningful impact in a challenging environment.
Overview
3
3
years of professional experience
Work History
Backroom Associate
TJX Companies
06.2025 - Current
- Managed inventory organization to streamline product accessibility and reduce retrieval times.
- Assisted in training new associates on operational procedures and safety protocols.
- Collaborated with team members to maintain a clean and organized backroom environment.
- Conducted regular stock audits to ensure accurate inventory levels and minimize discrepancies.
Front Desk Agent
Marriott Courtyard Hotel
12.2024 - 04.2025
- Delivered exceptional guest service by efficiently checking guests in and out, managing reservations, and addressing inquiries in person, by phone, and via email.
- Maintained a professional and welcoming environment in the lobby, ensuring first impressions aligned with brand standards.
- Handled guest issues and complaints promptly and professionally, ensuring satisfaction and fostering guest loyalty.
- Accurately processed financial transactions, including room charges, cash handling, credit card authorizations, and balancing daily cash drawers.
- Collaborated with housekeeping and maintenance departments to ensure room readiness and resolve guest requests or issues promptly.
- Managed the property management system (PMS) to monitor room availability, assign rooms, and update guest profiles.
- Assisted with Marriott Bonvoy loyalty program enrollments and account inquiries, promoting brand engagement.
- Ensured compliance with safety, security, and privacy protocols as per corporate policies.
Cahier/Customer Service
Stop and Shop Supermarket
04.2023 - 10.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with an electronic computer system.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
Ride Operator
Playland Amusement Park
06.2024 - 08.2024
- Responsible for safely operating amusement park rides by ensuring all passengers are properly secured
- Monitoring the ride's functionality, enforcing safety regulations, assisting guests in boarding and disembarking, and responding to any emergencies that may arise
- Providing excellent customer service.
Student Soccer Coach
Mount Saint Michael Academy
08.2023 - 11.2023
- Modeled drills for junior varsity players. Built camaraderie between junior varsity and varsity players. Gave constructive feedback to team members.
Education
Computer Science -
Mercy University
Dobbs Ferry, NY05.2028
Computer Science -
Wilmington University
Wilmington2024
High School Diploma -
Mount Saint Michael Academy
06.2024
Skills
- Excellent Communication Skills
- Team Building
- Leadership Problem-Solving Organization
- Computer Skills
- Python Proficient
- English Native or
- Customer service
- Guest services
- Microsoft excel
- Cash handling
- Inventory management
Timeline
Backroom Associate
TJX Companies
06.2025 - Current
Front Desk Agent
Marriott Courtyard Hotel
12.2024 - 04.2025
Ride Operator
Playland Amusement Park
06.2024 - 08.2024
Student Soccer Coach
Mount Saint Michael Academy
08.2023 - 11.2023
Cahier/Customer Service
Stop and Shop Supermarket
04.2023 - 10.2024
Computer Science -
Mercy University
Computer Science -
Wilmington University
High School Diploma -
Mount Saint Michael Academy