Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Caleb Jardines

Colton,CA

Summary

Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of cloud based solutions and cyber security. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.

Overview

13
13
years of professional experience

Work History

Senior Specialist Account Executive- Mid Market

AT&T Fiber
11.2023 - Current
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
  • Introduced innovative solutions to address critical business challenges, driving significant improvements in performance metrics.

Enterprise Account Manager/Executive

Spectrum Enterprise
10.2022 - 11.2023
  • Build and maintain sales funnel and forecasting
  • Customer relationship management
  • Customer acquisition
  • Grow and maintain designated territory
  • Account management
  • Attain monthly, quarterly and annual targets
  • Deliver compelling solutions built around clients, wants, interests and unconsidered needs
  • Oversee proposal & contract negotiations
  • Conduct c-level, digital or in person, conferences with clients and Information Technology Administrators.
  • Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.

Small-Medium Business Account Executive

Spectrum Business
07.2021 - 10.2022
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes
  • Contributed long-term sales strategy ideas to the team to promote continuing business success
  • Attained deep and thorough knowledge of the company's products and solutions to help accomplish mutual success and partnership between buyer and seller
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions
  • Prospected, grew and managed a pipeline of accounts within designated territory
  • Developed in-depth knowledge of each client's business through research and regular on-site meetings
  • Developed and managed strong and growing pipelines of prospective small business customers.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.

Mobile Expert

T-Mobile
08.2013 - 07.2021
  • Generated Small business leads during daily interactions, keeping track via Salesforce, working parallel with account executive partners
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
  • Upsold customers by recommending accessories and promotions to increase revenue
  • Monitored wireless sales space to establish familiarity with various carriers
  • Performed in-store product demonstrations at assigned events
  • Maintained sound knowledge of company product suites
  • Replenished, faced and organized merchandise on shelving.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

Sales Representative

AT&T
04.2011 - 04.2013
  • Developed and delivered engaging sales presentations to convey product benefits
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Education

High School Diploma -

Rialto High School
Rialto, CA
06.2006

Skills

  • SalesForce
  • SaaS
  • Forecasting
  • Pipeline Management
  • Lead prospecting
  • Account management
  • ACSR/CSG
  • Customer retention
  • Enterprise Sales
  • Customer Relations
  • Technical communication
  • CRM proficiency

Personal Information

Title: Enterprise Account Executive

Languages

Spanish
Full Professional

Timeline

Senior Specialist Account Executive- Mid Market

AT&T Fiber
11.2023 - Current

Enterprise Account Manager/Executive

Spectrum Enterprise
10.2022 - 11.2023

Small-Medium Business Account Executive

Spectrum Business
07.2021 - 10.2022

Mobile Expert

T-Mobile
08.2013 - 07.2021

Sales Representative

AT&T
04.2011 - 04.2013

High School Diploma -

Rialto High School

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Caleb Jardines