Caleb Johnson

Party Lead – Lava Island

• Lead and support team members during shifts, ensuring proper break schedules, staff rotations, and smooth daily operations.
• Demonstrate strong leadership and communication skills by assisting employees, resolving guest concerns, and maintaining a positive environment.
• Consistently exceed sales expectations through upselling party packages, add-ons, and premium experiences, increasing party revenue from approximately $350 to as much as $1,500 per event.
• Manage front-of-house park operations, including guest check-ins, attraction supervision, and enforcing safety standards throughout the facility.
• Cross-trained in café operations, including food preparation, customer service, cash handling, and maintaining food safety standards.
• Currently pursuing ServSafe certification to strengthen food safety knowledge and operational leadership capabilities.
• Recognized for versatility and reliability by successfully supporting party operations, park operations, and café operations as business needs require.

• Instructed students in Hapkido techniques, ensuring adherence to safety and proper form.
• Assisted lead instructor with class preparations and curriculum development for diverse skill levels.
• Led daily operations, ensuring adherence to company policies and procedures.
• Trained and mentored new team members on customer service excellence.

• Operated cash register, processing transactions efficiently and accurately.
• Maintained cleanliness and organization of sales floor and stock areas.
• Assisted customers with product inquiries and recommendations.