Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Jones

North Palm Beach

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Host

Bonefish Grill
03.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Licensed Esthetician

Massage Envy
12.2021 - 11.2023
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Discussed procedures and treatment options with clients.
  • Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Educated patients on treatment options.
  • Fostered friendly, warm, and exceptional customer experience.
  • Improved clientele retention with exceptional customer service and follow-up care.
  • Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
  • Explained benefits of skin care products to clients.
  • Educated guests on current promotions, events and services within store or salon.

Server

Scene75 Entertainment Centers
06.2019 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales significantly by upselling higher-end products to customers.

Kitchen Staff Member

Donatos Pizza
08.2017 - 08.2018
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.

Education

Esthetics License - Esthetics

Ohio State School of Cosmetology
Columbus, OH
11.2021

High School Diploma -

Hilliard Darby High School
Hilliard, OH
12.2018

Skills

  • Customer Service
  • Communication
  • Team Collaboration
  • Detail Oriented
  • Organization and Coordination

Timeline

Host

Bonefish Grill
03.2024 - Current

Licensed Esthetician

Massage Envy
12.2021 - 11.2023

Server

Scene75 Entertainment Centers
06.2019 - 01.2020

Kitchen Staff Member

Donatos Pizza
08.2017 - 08.2018

Esthetics License - Esthetics

Ohio State School of Cosmetology

High School Diploma -

Hilliard Darby High School

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Caleb Jones