Caleb Jones

• Facilitated sales interactions through personal and mobile channels.

• Coordinated lot maintenance and assignments.

• Assist with service customers

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Answered customer questions about sizing, accessories, and merchandise care.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Used in-store system to locate inventory and place special orders for customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Built relationships with customers and community to promote long term business growth.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Streamlined internal processes for better efficiency in account management tasks.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Negotiated prices, terms of sales and service agreements.
• Attended monthly sales meetings and quarterly sales trainings.
• Stayed current on company offerings and industry trends.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Informed customers of promotions to increase sales productivity and volume.
• Kept detailed records of daily activities through online customer database.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons
• Managing inventory, pricing and stocking.
• Cross-trained existing employees to maximize team agility and performance.
• Managed and motivated employees to be productive and engaged in work.
• Managing rentals for band instruments.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed detailed plans based on broad guidance and direction.
• Controlled costs to keep business operating within budget and increase profits.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Answered customer questions about sizing, accessories, and merchandise care.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used in-store system to locate inventory and place special orders for customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Contributed to team sales targets by consistently meeting or exceeding individual goals for both product sales and repair services.
• Implemented effective troubleshooting techniques for diagnosing complex technical issues, resulting in reduced time spent on repairs and increased customer satisfaction.
• Participated in ongoing training and professional development opportunities to stay current with industry advancements and expand skillset as a Sales and Repair Technician.
• Provided clear estimates for repair costs upfront, enabling customers to make informed decisions regarding their devices without any hidden surprises after completion.
• Expedited turnaround times on repairs by effectively prioritizing tasks and managing time efficiently.
• Resolved customer issues promptly, leading to higher levels of satisfaction and loyalty among clients.
• Educated clients about product features and benefits along with proper maintenance procedures to extend device longevity while fostering long-term relationships built on trust.
• Monitored and maintained inventory records.