Caleb Jones
Orlando,FL
Summary
Detail-oriented professional with proven expertise in customer service and traffic management of all kinds such as people and cars. Skilled in staff coordination, problem solving, and effective communication, ensuring smooth operations and enhanced customer experiences.
Overview
4
4
years of professional experience
Work History
Traffic Director
U Street Parking
Orlando, FL
11.2025 - 07.2026
- Analyzed road conditions, traffic patterns and peak hours to determine best route for drivers.
- Managed parking operations to enhance vehicle flow and improve accessibility.
- Coordinated staff to optimize parking space utilization during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Assisted customers with inquiries about parking services, ensuring clear understanding of policies.
Sales Associate
Old Navy, Gap
Orlando, FL
09.2025 - 03.2026
- Provided exceptional customer service to enhance shopping experience.
- Assisted customers with product selection and answered inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register and processed customer transactions efficiently.
- Handled customer returns and exchanges according to store policies.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Participated in promotional events and sales activities actively.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
Cashier
Walmart
Orlando, Florida
07.2022 - 12.2024
- Operated cash register to accurately process payments by cash, check, credit card, gift card, or automatic debit.
- Ensured accurate cash register balances throughout each shift to prevent discrepancies.
- Delivered exceptional customer service to patrons through active listening and engagement.
- Coordinated with team members to streamline operations during peak periods, enhancing customer flow.
- Supported front-end staff by addressing customer inquiries and needs, promoting a positive shopping experience.
- Organized merchandise displays to improve product visibility and accessibility.
- Managed inventory levels by restocking items on the sales floor.
- Ensured cleanliness and safety standards in the checkout area were consistently upheld.
Education
High School Diploma -
Timber Creek High School
Orlando, FL05-2024
Skills
- Traffic analysis
- Traffic flow management
- Parking management
- Route optimization
- Traffic reporting
- Operations management
- Staff coordination
- Staff training
- Schedule flexibility
- Organization
- Problem solving
- Effective communication
- Active listening
- Attention to detail
- Customer service
Timeline
Traffic Director
U Street Parking
11.2025 - 07.2026
Sales Associate
Old Navy, Gap
09.2025 - 03.2026
Cashier
Walmart
07.2022 - 12.2024
High School Diploma -
Timber Creek High School