Caleb Joy
Georgetown
Summary
I am an experienced public safety communications professional with more than a decade of experience in emergency communications, leadership, training, and operations management. As an Operations Supervisor for Williamson County Emergency Communications, I oversee daily operations, personnel development, staffing, and coordination between law enforcement, fire, and EMS agencies. I hold certifications as a Master Telecommunicator, instructor, and Team Leader with the Texas Telecommunicator Emergency Response Taskforce (TX-TERT). I am passionate about developing people, improving operations, and supporting first responders through effective leadership, training, and service to the community.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Instructor
Capital Area Council of Governments
05.2026 - Current
- Teaching licensing courses for peace officers, corrections officers, or telecommunicators.
- Teaching continuing (in-service)education courses for peace officers, corrections officers, or telecommunicators.
- Test proctoring for classes for licensing classes.
- One-on-one instruction for candidates for peace officer, corrections officer, or telecommunicator licensing.
- Grading course material.
- Developing or updating lesson plans or course material.
Operations Supervisor
Williamson County Emergency Communications
12.2019 - Current
- Responsible for providing daily supervision,
support, and guidance to 9-1-1 call takers and dispatchers on shift, while conducting emergency and
non-emergency communications operations. - Assists in the development of policies and procedures for the Communication Center; recommends changes in work methods, completes updates to policies and procedures and training documentation.
- Inspects, monitors, and reports the need for preventative maintenance and repairs of center equipment, systems, premises, and supplies.
- Assists with validation of TCIC/NCIC records.
- Maintains strict confidentiality of all materials and information.
Communications Training Officer
Burnet County Sheriff's Office
12.2018 - 12.2019
- Answers and transfers emergency and non-emergency calls from multi-line phone systems.
- Dispatches calls to appropriate law enforcement, fire, or emergency medical service agency.
- Consistent training of all trainees, and the proper documentation of that training.
- Complying with established training standards to ensure the program’s integrity.
Telecommunications Officer
Williamson County Emergency Communications
05.2018 - 12.2018
- Responsible for answering and transferring emergency and non-emergency calls from multi-line phone systems as well as dispatching calls to appropriate law enforcement, fire, and emergency medical service agencies.
- Operates radio console consisting of numerous talk groups.
- Maintains data entry log of all phone calls and radio traffic in Computer Aided Dispatch (CAD) system.
- Coordinates with all emergency service groups in the county and region; works with state and federal agencies as needed.
Telecommunications Officer
Brazos County 911 District
08.2014 - 05.2018
- Responsible for answering and transferring emergency and non-emergency calls from multi-line phone systems as well as dispatching calls to appropriate law enforcement, fire, and emergency medical service agencies.
- Answers and transfers emergency and non-emergency calls from multi-line phone systems
- Processes teletype information and complete in-house system computer searches
- Operates radio console consisting of numerous talk groups
- Maintains data entry log of all phone calls and radio traffic in Computer Aided Dispatch (CAD) system
- Processes teletype (TLETS) information and complete in-house system computer searches
Education
Central Texas College
Burnet, TXBlinn College
Bryan, TXSkills
- Strong communication skills
- Team leadership
- Public safety awareness
- Incident documentation
- Confidentiality
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking
Certification
- Master Telecommunicator - TCOLE
- Basic Instructor - TCOLE
- CPR AED - American Heart Association
- Center Manager Certification Program - NENA
- Communications Center Supervisor - APCO
- Communications Training Officer - APCO
- Mass Notification Message Sender Certification - Everbridge
- Terminal Agency Coordinator - TX DPS
- TCIC/TLETS Associate Instructor - TX DPS
Timeline
Guest Instructor
Capital Area Council of Governments
05.2026 - Current
Operations Supervisor
Williamson County Emergency Communications
12.2019 - Current
Communications Training Officer
Burnet County Sheriff's Office
12.2018 - 12.2019
Telecommunications Officer
Williamson County Emergency Communications
05.2018 - 12.2018
Telecommunications Officer
Brazos County 911 District
08.2014 - 05.2018
Central Texas College
Blinn College