Caleb Kabamba
Charlotte,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and hardworking individual focused on continuous operational improvement with a decade of excellent experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Wells Fargo Bank, N.A.
01.2022 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Life Insurance Advisor
American Income Life Insurance Company
02.2021 - 01.2022
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Provided coverage option information to assist clients in protecting assets.
Sales Consultant
Allstate Insurance Co
07.2019 - 02.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Brand Ambassador
Positec Tool Corporation
02.2017 - 07.2019
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
Manager
Chick-Fil-A
09.2013 - 02.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Bachelor of Science -
Western Governors University
Salt Lake City, UTSkills
- Staff Management
- MS Office Expertise
- Project Management
- Energy Market
- Microsoft Excel
- Business Intelligence
- Creativity
- Leadership
- Problem Solve
- Client Satisfaction
- Communication
- Organization
Timeline
Customer Service Manager
Wells Fargo Bank, N.A.
01.2022 - 07.2023
Life Insurance Advisor
American Income Life Insurance Company
02.2021 - 01.2022
Sales Consultant
Allstate Insurance Co
07.2019 - 02.2021
Brand Ambassador
Positec Tool Corporation
02.2017 - 07.2019
Manager
Chick-Fil-A
09.2013 - 02.2017
Bachelor of Science -
Western Governors University
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