Caleb Kelley
Hartselle,AL
Summary
Dedicated customer service professional with a strong background in enhancing guest satisfaction and loyalty. Skilled in communication and problem-solving, effectively managing multiple tasks to improve operational processes and elevate the customer experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Machine Operator 3
Sonoco
Hartselle, Alabama
07.2021 - Current
- Operated machinery to produce packaging materials efficiently.
- Monitored production lines for quality and safety compliance.
- Maintained equipment by performing routine inspections and minor repairs.
- Clarified safety expectations to ensure compliance and reduce incidents.
- Collaborated with team members to optimize production workflows.
- Trained new operators on machine functions and safety protocols.
- Troubleshoot malfunctions in equipment or processes.
Tech Specialists
Target
Florence, AL
07.2020 - 07.2021
- Provided technical support for team members and customers in resolving product issues.
- Provided technical support to customers for installation of new products and software upgrades.
- Assisted customers with product selection and provided personalized service.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Trained new associates on store policies, procedures, and customer service techniques.
- Resolved customer inquiries and complaints promptly to enhance shopping experience.
Sales Associate
Walmart
Florence, Alabama
06.2019 - 06.2020
- Assisted customers in locating merchandise throughout the store.
- Maintained accurate inventory levels on sales floor and stockroom.
- Operated cash register, processing transactions efficiently and accurately.
- Responded to customer inquiries, providing information about products and services.
- Ensured cleanliness and organization of sales area for optimal shopping experience.
Courtesy Clerk
Kroger
Hartselle, Alabama
06.2018 - 06.2019
- Bagged groceries efficiently while ensuring customer satisfaction and care.
- Provided excellent customer service by being friendly and courteous at all times.
- Assisted customers with inquiries and product location throughout the store.
- Handled returns and exchanges while providing excellent customer service support.
- Maintained cleanliness and organization of checkout area and shopping carts.
- Collaborated with team members to manage inventory and restock supplies promptly.
- Engaged with customers to promote loyalty programs and store promotions effectively.
Education
Hartselle High School
Hartselle, ALSkills
- Equipment operation
- Quality control
- Troubleshooting techniques
- Routine maintenance
- Safety compliance
- Forklift and pallet jack operation
- Inventory management
- Technical support
- OSHA certification
- Shipping and labeling
- Product knowledge
- Attention to detail
- Effective communication
- Team collaboration
- Employee training
- Customer service
- Customer relationship management
- Retail sales
- Transaction processing
- POS system operation
- Retail store operations
- Shelf stocking
- Cash handling
- Stockroom safety procedures
- Data entry
- Time management
- Problem solving
- Independent judgment
- Calm demeanor
- Teamwork and collaboration
- Customer assistance
- Retail merchandising expertise
Certification
- OSHA 30
Affiliations
- Safety and Quality Committee at Sonoco
- Employee training and mentoring
- Outdoor recreation and hiking
- Travel and exploration
References
References available upon request.
Timeline
Machine Operator 3
Sonoco
07.2021 - Current
Tech Specialists
Target
07.2020 - 07.2021
Sales Associate
Walmart
06.2019 - 06.2020
Courtesy Clerk
Kroger
06.2018 - 06.2019
Hartselle High School