Caleb Kress

Dubuque,United States

Summary

Very good understanding of FCA/Stellantis protocols and procedures along with FMLA and LOA processes; I have 5 years of experience under FCA/stellantis as a customer service Representative. As well being dependable CTR with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

years of professional experience

Certification

Work History

Care Team Representative

Sedgwick

Dubuque, IA

06.2019 - Current

Managed an average of 100 calls per day between PepsiCo and FCA/Stellantis, providing customer service while providing accurate and timely resolution of customer inquiries; Along with utilizing computer skills to accurately enter and update customer information in a timely manner
Maintained a working knowledge of FMLA, Stellantis services and policies; As well as assisted with onboarding and training new team members
Used proven techniques to de-escalate angry customers during telephone interactions.
Maintained a good customer service interaction with Stellantis/ FCA Employees for the 4 years of handling the client base

Sous Chef

Flatted Fifth

07.2016 - 12.2018

Proven success in training and supervising cooks and other kitchen staff
Skilled in managing food cost and inventory, as well as ordering and maintaining equipment
Ability to work in a fast-paced environment along with excellent leadership and communication skills
Has the ability to work under pressure in a proficient manner

Education

Associates in Criminal Justice -

Southwest Wisconsin technical School, Fennimore

05.2021

Skills

Mentoring Stellantis CTR new hires
Oral and written communication skills
Programs (Word, Excel, PowerPoint, Juris, Tams, Smartly Via one, Outlook)
Leadership
Assisted customers with inquiries regarding health care benefits and policies for Stellantis and Pepsico I also have assisted in the process of filing claims, and communicating updates on status and relevant information to clients regarding their claims

Collaborated with care team members to ensure quality customer service, along with mentoring of new hires and helping them with a smooth transition into the call center
Assisted Newhires in developing and executing strategies to achieve call center expectation for our client and professional goals
Proven success in training and supervising cooks and other kitchen staff Skilled in managing food cost and inventory, as well as ordering and maintaining equipment
Ability to work in a fast-paced environment along with excellent leadership and communication skills Has the ability to work under pressure in a proficient manner
Professional Experience