Caleb Laulusa

Happy Valley,OR

Summary

My top skills in customer service and cash handling paired with outstanding multitasking and communication abilities carry me above and beyond to bring excellent customer service to patrons, a quality experience and a positive work environment. The responsibility and flexibility I bring to the work force forged from several years of experience will exceed store operation expectations and build both customer and employee loyalty.

Overview

years of professional experience

Work History

Key Holder/Assistant Manager of Operations

Box Lunch

Beaverton, OR

05.2019 - 03.2022

Verified accuracy of register tills at beginning and end of shift.
Managed key holder responsibilities such as opening and closing the store, setting alarms.
Monitored employee performance to ensure adherence to company policies and procedures.
Organized backroom storage areas to maximize efficiency of space utilization.
Performed daily banking duties such as deposits and withdrawals of funds from registers.
Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Inspected physical condition of store premises to identify any maintenance issues.
Conducted regular audits on store supplies to maintain adequate inventory levels.
Enforced safety regulations within the store environment to protect both employees and customers.
Assisted customers with product selection and resolving complaints.
Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Replenished merchandise displays throughout the store as needed.
Provided customer service including cashiering, merchandising and restocking shelves.
Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
Reconciled daily sales receipts against cash drawer for accuracy.
Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Ensured store was opened and closed in a timely manner according to company policies.
Identified potential shoplifters through observation of suspicious behavior or activities.
Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
Adhered to all local laws governing retail operations including security requirements.
Partnered with store leadership team to learn and understand management processes and reports.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.

Manager

Portland Escape Rooms

Portland, OR

09.2015 - 07.2020

Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Ensured compliance with all applicable laws, regulations, industry standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Coached, mentored and trained team members in order to improve their job performance.
Ensured compliance with regulatory requirements and industry standards.
Provided leadership during times of organizational change or crisis situations.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Led a team of XX employees, ensuring high productivity and excellent customer service.
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Monitored staff performance and addressed issues.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Customer Service Agent

Xerox - ACS

11.2011 - 04.2015

Independent problem solving with customer issues
Sprint account & finance management
Sprint cell phone and web site technical support
Resolving customer concerns to 100% satisfaction

Customer Service

Regal Theaters

06.2007 - 01.2011

Selling tickets and concessions
Security detail (patrolling grounds, removing harassers)
Cleaning theaters/maintaining safety equipment
Restocking concession supplies every week
General customer service on the floor

Education

Centennial High School

Mt. Hood Community College

Skills

Customer Service Management
Staff Training and Development
Workplace Safety
Staff Training
Resource Allocation
Resource Management
Cash Handling
Bank Deposits
Team member development
Training and mentoring
Task Delegation

Policy Enforcement
Store Reset and Recovery
Problem Anticipation and Resolution
Adaptability and Flexibility
Continuous Improvement
Flexible Work Schedule
Excellent Communication
Self Motivation
Professionalism
Reliability
Team building

Timeline