Caleb Lee
Kansas City,MO
Summary
Experienced natural leader driving team success through effective coaching and motivation, resulting in increased financial profitability, operational efficiency, and customer satisfaction. Demonstrated track record of meeting organizational objectives and delivering exceptional results. Excellent interpersonal skills enabling seamless collaboration with supervisory and staff members.
Overview
4
4
years of professional experience
Work History
Client Account Manager
Echo Global Logistics
03.2023 - Current
- Manage and maintain carrier and customer relationships to provide high-quality, reliable service
- Proactively build and foster new client relationships while ensuring retention of existing accounts
- Collaborate internally and externally to improve operational efficiency, driving process improvements across teams
- Set and track long-term and short-term goals to align performance with organizational growth objectives
- Utilize Salesforce, Demandbase, ZoomInfo, and Tableau for data analysis and lead generation, ensuring high-quality prospects
- Oversee the full life cycle of shipments, including load building, scheduling, billing, and tracking
- Independently manage the entire shipping process, providing end-to-end logistics solutions from planning to real-time tracking
- Drive operational success by serving as a primary point of contact, ensuring seamless execution and client satisfaction.
E-Commerce Intern
Backyard Discovery
06.2022 - 12.2022
- Optimized ad spending to improve SEO performance, resulting in increased website traffic and product sales
- Managed and updated the Amazon Vendor Central interface, ensuring alignment with platform requirements
- Coordinated inventory management for 100+ products daily across multiple platforms
- Conducted A/B testing and analysis to improve storefront performance and boost conversion rates
- Implemented strategic content enhancements to increase product visibility and engagement across competitive categories.
Data Entry Specialist
The Casual Bookkeeper
01.2021 - 04.2024
- Achieved a 96% data entry accuracy rate while processing over 600 entries into Drake Tax Software
- Ensured data security and adherence to confidentiality standards by maintaining rigorous protocols
- Developed and implemented standard operating procedures that improved overall task efficiency and accuracy.
Education
Bachelor of Science in Communication -
Pittsburg State University
12.2022
Skills
- Data-driven decision-making
- Technical understanding
- Upselling strategies
- CRM software proficiency
References
Available upon request.
Timeline
Client Account Manager
Echo Global Logistics
03.2023 - Current
E-Commerce Intern
Backyard Discovery
06.2022 - 12.2022
Data Entry Specialist
The Casual Bookkeeper
01.2021 - 04.2024
Bachelor of Science in Communication -
Pittsburg State University
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