Caleb Lee
Grand Prairie
Summary
Self-driven MIS professional eager to acquire expertise in developing, operating, and overseeing computer systems and management information systems.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Front Desk Administrator
City of Mansfield
Mansfield
03.2023 - Current
- Oversee front desk operations, ensuring professional communication, accurate recordkeeping, and responsive service to all patrons.
- Coordinate private reservations, program registrations, and event logistics, while maintaining clear communication with staff and guests.
- Support full-time staff in planning, promoting, executing, and evaluating community programs and special events.
- Maintain organized documentation for daily operations, including attendance logs, payments, and facility usage reports.
- Provide excellent customer service, problem resolution, and a welcoming environment for visitors of all ages.
Team Leader
Chick-Fil-A
Grand Prairie
05.2021 - 09.2022
- Supervised and motivated the team to ensure high-quality service in a fast-paced environment.
- Assisted with financial operations by accurately counting tills and reconciling cash drawers.
- Handled customer concerns and maintained service standards for smooth daily operations.
- Trained new hires to enhance team performance and uphold brand expectations.
- Managed inventory, monitored supply levels, and communicated needs to maintain operational readiness.
- Supported shift documentation and coordinated workflow for ongoing efficiency improvements.
Education
BBA - Information Systems
The University of Texas At Arlington
Arlington, TX05-2027
Skills
- Leadership skills
- Effective communication
- Customer service excellence
- Time management abilities
- Creative problem solving
- Interpersonal relations
- Microsoft Office and Google Suite proficiency
- SQL expertise
- Python programming
- Networking abilities
- HTML/CSS/JavaScript knowledge
- Data analysis
- Microsoft Excel
- Cash handling
- Inventory control
- Documentation management
- Facility maintenance
- Strong work ethic
Certification
Google Analytics Certification
References
References available upon request.
Timeline
Front Desk Administrator
City of Mansfield
03.2023 - Current
Team Leader
Chick-Fil-A
05.2021 - 09.2022
BBA - Information Systems
The University of Texas At Arlington