Caleb Leslie
East Troy
Summary
Experienced customer service professional with customer service experience at Kwik Trip and Petco, known for enhancing customer satisfaction through effective communication and supportive approach. Demonstrated reliability and adaptability while managing cash transactions and maintaining a welcoming environment. Skilled in animal care and safety, ensuring a positive experience for both pets and their owners.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kwik Trip
09.2024 - 06.2025
- Demonstrated adaptability by quickly learning new procedures and systems as required.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Collaborated with team members to ensure a seamless customer experience during peak hours.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Cashier
Petco
10.2022 - 08.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment methods.
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Maintained a clean and organized checkout area to promote a positive shopping environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Gained knowledge of company products to deliver informed assistance to customers.
- Adapted quickly to diverse customer needs, demonstrating flexibility in service approach.
Education
Associate of Applied Science - HVAC Technician
Waukesha County Technical College
Pewaukee, WI01-2026
High School Diploma -
Waukesha South High School
Waukesha, WI06-2023
Skills
- Honest and trustworthy
- Punctual, dependable, and reliable
- Regular Availability
- Valid Driver's License and Insurance
- Cleanliness maintenance
- Pet feeding
- Pet care
- Animal empathy
- Feeding routines
- Animal safety
- Playtime engagement
- Animal exercise
- Pet socialization
- Calm demeanor
- Fear-free handling
- Following pet care instructions
Timeline
Customer Service Representative
Kwik Trip
09.2024 - 06.2025
Customer Service Cashier
Petco
10.2022 - 08.2024
Associate of Applied Science - HVAC Technician
Waukesha County Technical College
High School Diploma -
Waukesha South High School
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