Caleb Lineberger
Florence,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Store Clerk position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens Boots Alliance
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Production Associate
MAU Workplace Solutions
09.2023 - 01.2024
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
Pack Down Ascosiate
Home Depot
06.2022 - 08.2022
- Quickly and properly wrapped and boxed Stock items, maintaining uniformity to meet fulfillment targets.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Implemented First Phone to accurately measure product sizes, packaging equipment needed and packing options.
Dish Machine Operator
Breakfast @ Tiffany's
03.2021 - 05.2022
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Grill items used often by kitchen staff.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
Education
High School Diploma -
Sharpsville Area Senior High School
Sharpsville, PA06.2020
Trade School Certificate - Culinary Arts
Mercer County Career Center
Mercer, PA05.2020
Skills
- Inventory Control
- Defective Materials Processing
- Safety Measures
- Tagging and Labeling
- Packing Optimization
- Trash Removal
- Organizational Strengths
- Quality Standards Adherence
- Hazardous Chemical Handling
- Equipment Sanitization
- Restocking Skills
- Inventory Storage and Organization
- Problem Resolution
- Complex Problem-Solving
- Team Collaboration
Timeline
Customer Service Associate
Walgreens Boots Alliance
03.2024 - Current
Production Associate
MAU Workplace Solutions
09.2023 - 01.2024
Pack Down Ascosiate
Home Depot
06.2022 - 08.2022
Dish Machine Operator
Breakfast @ Tiffany's
03.2021 - 05.2022
High School Diploma -
Sharpsville Area Senior High School
Trade School Certificate - Culinary Arts
Mercer County Career Center
Similar Profiles
Avis Rochelle WhiteAvis Rochelle White
Retail Staff Pharmacist at Walgreens Boots AllianceRetail Staff Pharmacist at Walgreens Boots Alliance
Angela TimonesAngela Timones
Pharmacy Manager at Walgreens Boots AlliancePharmacy Manager at Walgreens Boots Alliance
Sarah AltSarah Alt
Distribution Center Supervisor at Walgreens Boots AllianceDistribution Center Supervisor at Walgreens Boots Alliance