Caleb Little
Shawnee
Summary
Dynamic professional with a proven track record in small business operations and customer service at Frito Lay. Skilled in planning and execution, I excel in vendor relations and business marketing. Adept at enhancing customer satisfaction through effective communication and problem-solving, I consistently implement strategies that drive operational efficiency and growth.
Overview
11
11
years of professional experience
Work History
Distribution Process Worker
Defense Logistics Agency
01.2021 - 09.2025
- Operated material handling equipment for efficient distribution of supplies.
- Coordinated shipping and receiving processes to ensure timely deliveries.
- Inspected incoming shipments for quality and accuracy before processing.
- Maintained inventory accuracy through regular audits and cycle counts.
- Trained new staff on safety protocols and operational procedures.
- Examined stock to verify conformance to specifications.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Shipped and maintained all parts for F-35 Plane
- Shipped and recieved OCONUS and CONUS orders
Small Business Owner
Owners
12.2025 - Current
- Oversaw daily operations to ensure efficient business functionality.
- Developed marketing strategies to increase customer engagement and brand awareness.
- Managed financial planning, budgeting, and resource allocation for sustainable growth.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Animal Waste Cleanup for Shawnee Residents
Part Time Supervisor
The Baumberhof
05.2015 - Current
- Oversaw daily timekeeping operations, ensuring accuracy and compliance with company policies.
- Trained staff on time management software to enhance productivity and streamline processes.
- Implemented process improvements that reduced time discrepancies and enhanced reporting efficiency.
- Coordinated scheduling for team members, optimizing workforce allocation to meet operational demand.
- Resolved employee scheduling conflicts in a timely manner, minimizing disruptions to workflow and project timelines.
- Processed timecards and payroll data for team of employees.
- Assisted with recruitment and onboarding of new employees.
Customer Service Specialist
Frito Lay
06.2018 - 09.2020
- Resolved customer inquiries efficiently, enhancing satisfaction through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to improve service delivery processes and enhance customer support initiatives.
- Trained new staff on customer service protocols and best practices, fostering a collaborative work environment.
- Analyzed customer feedback to identify trends, implementing solutions that improved service quality and responsiveness.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Aviation Maintenance Technology
Gordon Cooper Technology
Shawnee12-2026
Associate of Arts - History
Oklahoma City Community College
Oklahoma City, OK01-2027
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
Timeline
Small Business Owner
Owners
12.2025 - Current
Distribution Process Worker
Defense Logistics Agency
01.2021 - 09.2025
Customer Service Specialist
Frito Lay
06.2018 - 09.2020
Part Time Supervisor
The Baumberhof
05.2015 - Current
No Degree - Aviation Maintenance Technology
Gordon Cooper Technology
Associate of Arts - History
Oklahoma City Community College