Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Loera

Lenexa,KS

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

14
14
years of professional experience

Work History

Manager

Grand Street Cafe
02.2021 - Current
  • Streamlined daily operations to enhance service efficiency and customer satisfaction.
  • Developed training programs for new staff, improving onboarding experience and team productivity.
  • Implemented inventory management systems, reducing waste and optimizing stock levels.
  • Coordinated scheduling to ensure adequate staffing during peak hours, enhancing service quality.
  • Ballanced books at begining and end of the day
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Bartender Server

Grand Street Cafe
02.2017 - Current
  • Assisted with bartending duties during high-volume shifts.
  • Ensured superior service and efficiency at all times.
  • Anticipated guest needs and provided proactive service.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Answered telephones and completed financial transactions for other team members.
  • Prepared and served a variety of cocktails, wines, and non-alcoholic beverages to customers.
  • Maintained cleanliness and organization of bar area to ensure efficient service delivery.

Business Development Agent

Stone Amp SEO
02.2019 - 02.2020


  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Assisted in preparing proposals and presentations tailored to client needs.
  • Utilized CRM software to track leads, manage contacts, and monitor sales pipelines.
  • Participated in networking events to promote services and expand professional connections.
  • Delivered engaging presentations to potential clients showcasing unique product offerings that set the company apart from competitors.
  • Streamlined internal processes to improve operational efficiency, reducing costs and increasing profitability.
  • Implemented CRM systems for better tracking of leads and customer interactions, improving conversion rates.

Server

Jose Peppers
01.2017 - 03.2017
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Up-sold alcoholic beverages, appetizers and desserts.
  • Executed quality assurance practices to ensure positive customer dining experiences.
     
  • Developed and maintained positive working relationships with others to reach business goals.
  • Ensured all food was prepared on-time and according to specifications.
     
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.

Kitchen Manager

Amai Maid Cafe
12.2016 - 01.2017

This was a Very Fun Temporary Volunteer position at an annual event called Ikkicon 

  • Coordinated and organized all restaurant inventory.
  • Motivated staff to perform at peak efficiency and quality.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Inventoried and restocked items throughout day.
  • Delivered quality service by providing a warm and welcoming environment.

Partner And Mechanic

304 Boyz
01.2012 - 02.2014

Car repair business founded and operated with business partner David Harris. Won peoples choice of best mechanic shop In Arkadelphia AR.

  • Analyzed market trends to inform business development initiatives and optimize growth strategies.
  • Implemented process improvements that streamlined workflow and increased productivity across departments.
  • Coordinated marketing campaigns that effectively communicated brand messaging to target audiences.
  • Cultivated relationships with key clients, enhancing customer satisfaction and loyalty through tailored service solutions.
  • Ensured that all schedules and deadlines were met by checking that tasks were completed by all necessary peers within the department.
  • Provided services efficiently and with high level of accuracy.

Education

Prospecting, Sales, Negotiation, Closing, And Follow Up

Cardone University
Miami, FL
2019

Sales

The Four Cups Consulting
Online

Skills

  • Customer service
  • Revenue management
  • Strong communication skills
  • Customer service oriented
  • Guest relations professional
  • Sales expertise
  • Client relations
  • Upselling techniques
  • Promotional understanding
  • Effective trainer
  • Team leadership
  • Operations management
  • Hospitality expertise
  • Courteous, professional demeanor
  • Presentation skills
  • Problem-solving

Timeline

Manager

Grand Street Cafe
02.2021 - Current

Business Development Agent

Stone Amp SEO
02.2019 - 02.2020

Bartender Server

Grand Street Cafe
02.2017 - Current

Server

Jose Peppers
01.2017 - 03.2017

Kitchen Manager

Amai Maid Cafe
12.2016 - 01.2017

Partner And Mechanic

304 Boyz
01.2012 - 02.2014

Prospecting, Sales, Negotiation, Closing, And Follow Up

Cardone University

Sales

The Four Cups Consulting