Caleb London
Waco,TX
Summary
Dynamic leader with proven expertise in performance monitoring and employee relations, honed at FedEx:Ground and in public service roles. Excelled in enhancing operational efficiency and customer satisfaction, achieving significant profit growth. Skilled in TMS, incident management, and fostering a positive work culture. Demonstrated ability to resolve conflicts and improve team performance in high-pressure environments.
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Ops Manager
FedEx:Ground
06.2019 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Parks and Recreation Worker
City Of Waco
08.2015 - 06.2019
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Developed and monitored budgets for recreational activities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Prepared reports for management regarding status and progress of recreational activities.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Transported and escorted program participants to and from activities and on field trips.
- Kept athletic and games equipment and facilities organized and maintained.
- Assisted in preparing recreational materials and supplies for each activity.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Monitored participation in recreational activities to provide assistance to participants.
Camp Worker
Stoney Creek Ranch
08.2017 - 08.2017
- Led groups of children safely through variety of camp activities.
- Implemented, supervised and coordinated daily activities.
- Used good judgment regarding safety measures for planned activities.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Monitored participation in recreational activities to provide assistance to participants.
- Communicated clearly and concisely with campers and staff.
- Followed instructions, safety practices and standard operating procedures when performing assigned tasks.
Education
No Degree - Business Construction Technology
Texas State Technical College
Waco, TX08-2021
No Degree - General Studies
McLennan Community College
Waco, TX08-2018
No Degree - General Studies
Prairie View A&M University
Prairie View, TX08-2017
Skills
- Performance monitoring
- Incidents management
- Health and safety compliance
- Production
- Performance reporting
- High-pressure environments
- Management
- Engineering
- Management information systems
- Delegation
- Troubleshooting and problem solving
- Employee relations and conflict resolution
- TMS Mastery
- First Aid & CPR certified
- Trips Experience
- Microsoft Office Experience
- Express Experience
Timeline
Ops Manager
FedEx:Ground
06.2019 - Current
Camp Worker
Stoney Creek Ranch
08.2017 - 08.2017
Parks and Recreation Worker
City Of Waco
08.2015 - 06.2019
No Degree - Business Construction Technology
Texas State Technical College
No Degree - General Studies
McLennan Community College
No Degree - General Studies
Prairie View A&M University
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