Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Macaluso

Prairieville,LA

Summary

Dynamic Shift Leader and IT Technician with a proven track record at Great American Cookies and Louisiana State University. Excelled in enhancing team performance and system uptime through innovative problem-solving and technical support. Skilled in fostering positive environments and managing resources efficiently, demonstrating exceptional leadership and attention to detail.

Overview

2
2
years of professional experience

Work History

Shift Leader

Great American Cookies
10.2022 - Current
  • Improved team performance with regular feedback sessions and targeted skill development initiatives.
  • Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
  • Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
  • Developed action plans to address operational challenges, resulting in cohesive team environment.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

IT Technician

Louisiana State University
09.2023 - 05.2024
  • Diagnosed network connectivity issues to improve system uptime for internal users.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.

Education

Associate of Arts in General Studies -

River Parish Community College
Gonzales, LA
05-2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Training assistance
  • Conflict resolution
  • Shift paperwork completion
  • Equipment troubleshooting

Timeline

IT Technician

Louisiana State University
09.2023 - 05.2024

Shift Leader

Great American Cookies
10.2022 - Current

Associate of Arts in General Studies -

River Parish Community College
Caleb Macaluso