Caleb Macaluso
Prairieville,LA
Summary
Dynamic Shift Leader and IT Technician with a proven track record at Great American Cookies and Louisiana State University. Excelled in enhancing team performance and system uptime through innovative problem-solving and technical support. Skilled in fostering positive environments and managing resources efficiently, demonstrating exceptional leadership and attention to detail.
Overview
2
2
years of professional experience
Work History
Shift Leader
Great American Cookies
10.2022 - Current
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
IT Technician
Louisiana State University
09.2023 - 05.2024
- Diagnosed network connectivity issues to improve system uptime for internal users.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
Education
Associate of Arts in General Studies -
River Parish Community College
Gonzales, LA05-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Conflict resolution
- Shift paperwork completion
- Equipment troubleshooting
Timeline
IT Technician
Louisiana State University
09.2023 - 05.2024
Shift Leader
Great American Cookies
10.2022 - Current
Associate of Arts in General Studies -
River Parish Community College
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