Caleb Manago
Atlanta,GA
Summary
Detail-oriented finance professional with 5+ years of experience in financial operations, document verification, and account discrepancy investigation. Proven track record in cross-department collaboration, compliance support, and quality control. Skilled in Microsoft Excel, operational auditing, and income validation. Known for accurate adaptability, and strong communication across fast-paced financial environments.
Overview
6
6
years of professional experience
Work History
Verifications Agent IV
Best Egg
06.2025 - Current
- Reviewed and verified customer submitted documentation for accuracy and consistency, including income deposits
- Investigated discrepancies in reported information, ensuring all required documentation aligns with loan eligibility
- Analyzed bank statements and financial documents to validate income sources
- Managed high volumes of sensitive financial data while maintaining strict adherence to internal policies
- Maintained a KPI above peer average
Auto Conversion Agent IV
Best Egg
11.2023 - 06.2025
- Promoted to Completer role for final review of agent-submitted loan applications to ensure documentation accuracy before funding
- Sent incorrect or incomplete submissions back to agents for resolution, requiring strong communication skills
- Selected for a high trust back office project to support post funding operations for Vehicle Equity loans
- Recovered missing post-funded documents by coordinating with customers, internal departments, and external vendor DDI
- Conducted audits in the DDI title management system to identify idle or unresolved liens and ensure lien processing completion
- Audited unattached documents in the Meta system to determine the correct application, often resolving cases with little to no identifying information
- Developed a weekly workflow for the team to ensure all tasks are completed
Loan Servicing Agent II
Best Egg
10.2022 - 11.2023
- Handled calls from customers regarding past due accounts and complex payment discrepancies
- Identified and resolved payment errors including duplicate charges, missed debits, misapplied payments, and incorrect account transactions
- Acted as the go-to resource for peer agents when loan payment schedules were misaligned, helping identify root causes and ensure proper correction
- Investigated whether errors originated from internal systems or customer banking issues
- Negotiated and arranged repayment plans tailored to customer financial circumstances, balancing business policy with empathy and compliance
- Supported peer development by providing guidance on process issues and helping teammates navigate payment system challenges
Auto Recovery Collections Specialist IV
American Honda Financial Corporation
12.2019 - 06.2022
- Coordinated account resolution efforts for severely delinquent loans, ensuring all actions adhered to legal and regulatory guidelines
- Collaborated with internal departments and external vendors to facilitate the vehicle repossession process
- Trained and supported new hires by providing guidance on payment resolution strategies, internal systems, and compliance protocols
Skills
- Microsoft Suite
- Financial Document Review
- Payment Discrepancy Investigation
- Operational Auditing
- Cross-Department Collaboration
- Attention to Detail
- Written & Verbal Communication
- Time Management & Prioritization
Timeline
Verifications Agent IV
Best Egg
06.2025 - Current
Auto Conversion Agent IV
Best Egg
11.2023 - 06.2025
Loan Servicing Agent II
Best Egg
10.2022 - 11.2023
Auto Recovery Collections Specialist IV
American Honda Financial Corporation
12.2019 - 06.2022
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