Caleb Martin
Arlington,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Bakery Worker and Barista
Inclusion Coffee
05.2023 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Increased sales with effective product promotions and attractive displays.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
Server
The Melting Pot
08.2021 - 06.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front of Store Manager
Ross Dress for Less
05.2021 - 08.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Host
Bj’s Restaurants
08.2020 - 06.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
James W. Martin High School
Arlington, TxSocial
University of Texas
Skills
- Customer service
- Complaint Resolution
- Client Relations
- Guest Engagement
- Conflict resolution
- Effective communication
Timeline
Bakery Worker and Barista
Inclusion Coffee
05.2023 - 10.2023
Server
The Melting Pot
08.2021 - 06.2023
Front of Store Manager
Ross Dress for Less
05.2021 - 08.2021
Host
Bj’s Restaurants
08.2020 - 06.2021
James W. Martin High School
Social
University of Texas
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