Caleb Miller
Newport,NC
Summary
Proven team leader and efficient multitasker, excelled at Dunkin' Donuts by optimizing operational efficiency and enhancing customer satisfaction. Demonstrated expertise in cash handling and a commitment to exceptional customer service, significantly reducing employee turnover and fostering a positive work environment. Skilled in fostering teamwork and maintaining high standards of cleanliness and food safety.
Overview
11
11
years of professional experience
Work History
Crew Member
Wendy's
5075 US-70, Morehead City, NC 28557
08.2024 - Current
- Worked fry station, grill, and sandwich station.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Crew Member Shift Leader, Baker, and Crewmember
Dunkin' Donuts
5208 Hwy 70 W, Morehead City, NC 28557
01.2014 - 05.2023
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Streamlined communication between crew members and management, promoting a more cohesive team dynamic.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
GED -
Carteret Community College
3505 Arendell St, Morehead City, NC 2855710-2015
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
Timeline
Crew Member
Wendy's
08.2024 - Current
Crew Member Shift Leader, Baker, and Crewmember
Dunkin' Donuts
01.2014 - 05.2023
GED -
Carteret Community College