Caleb Miller
Newport,NC
Summary
Proven team leader and efficient multitasker, excelled at Dunkin' Donuts by optimizing operational efficiency and enhancing customer satisfaction. Demonstrated expertise in cash handling and a commitment to exceptional customer service, significantly reducing employee turnover and fostering a positive work environment. Skilled in fostering teamwork and maintaining high standards of cleanliness and food safety.
Overview
11
11
years of professional experience
Work History
Crew Member
Wendy's
08.2024 - Current
- Worked fry station, grill, and sandwich station.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Crew Member Shift Leader, Baker, and Crewmember
Dunkin' Donuts
01.2014 - 05.2023
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Streamlined communication between crew members and management, promoting a more cohesive team dynamic.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
GED -
Carteret Community College
3505 Arendell St, Morehead City, NC 2855710-2015
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
Timeline
Crew Member
Wendy's
08.2024 - Current
Crew Member Shift Leader, Baker, and Crewmember
Dunkin' Donuts
01.2014 - 05.2023
GED -
Carteret Community College
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