Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Caleb Mills

Spartanburg,SC

Summary

Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Best Western plus
Boiling Springs, SC
02.2024 - Current
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Developed marketing plans to promote products or services offered by the company.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Collaborated with other departments within the organization to coordinate projects.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Ensured that customer service standards were met or exceeded at all times.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Created promotional campaigns to increase store traffic and generate revenue.

Administration Assistant

Rutgers UBHC University
Piscataway, NJ
03.2023 - 07.2023
  • Updated contact lists regularly with current information.
  • Managed daily calendars for multiple staff members.
  • Coordinated meetings and travel arrangements for employees.
  • Supported HR functions by preparing new hire packets and conducting onboarding activities.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
  • Created and distributed documents, such as agendas and meeting minutes.
  • Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
  • Performed data entry tasks accurately within specified timeframes.
  • Organized and maintained files, including electronic records.
  • Greeted visitors in a courteous manner and provided assistance when necessary.
  • Assisted with special projects as requested by management team.
  • Scheduled appointments for department personnel as needed.
  • Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
  • Provided general clerical support as required by departmental needs.
  • Provided assistance with special projects as assigned by management team.
  • Developed procedures for streamlining workflow processes within the department.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Processed incoming mail and packages and placed envelopes in bins for employees.

Shift Manager

Zaxbys
Forest City, NC
02.2022 - 11.2022
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Resolved conflicts between staff members in a professional manner.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured compliance with food safety regulations and quality standards.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Organized special events such as holiday sales or promotional campaigns.
  • Responded quickly and effectively to emergency situations as they arose.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Processed weekly payroll information using appropriate software applications.
  • Taught staff upselling techniques to meet revenue targets.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Helped employees accomplish tasks during peak periods.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Upheld company standards and compliance requirements for operations.

Sales Floor Associate/Asset Protection Supervisor

Walmart supercenter
Forest City, NC
11.2019 - 07.2021
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
  • Conducted periodic price checks for competitive pricing accuracy on the sales floor.
  • Implemented effective visual merchandising strategies to maximize sales potential of products on display.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Performed inventory counts on a regular basis to ensure accurate stock levels.
  • Created positive experiences for customers through friendly conversations during transactions.
  • Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
  • Consistently met or exceeded daily sales goals established by management team.
  • Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
  • Operated cash register to process customer purchases accurately and efficiently.
  • Adhered to all company procedures when handling sensitive data such as credit card information.
  • Facilitated returns and exchanges, ensuring customer satisfaction and adherence to store policies.
  • Provided feedback to management on customer needs and potential product requests.
  • Processed sales transactions quickly and accurately at the checkout counter.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
  • Operated point of sale systems, managing cash and card transactions securely.
  • Engaged in ongoing product training to stay updated on new items and features.
  • Assisted customers in locating products, providing recommendations based on their preferences.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Assisted in setting up displays and signage for new product launches and seasonal promotions.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Participated in inventory management, conducting regular stock checks to prevent shortages.
  • Participated in promotional events and sales, helping to increase customer engagement.

Education

High School Diploma -

Isothermal Community College
Spindale, NC
06-2022

Skills

  • Business operations knowledge
  • Team leadership strength
  • Operations Management
  • Employee Relations
  • Employee Scheduling
  • Training and development skill
  • Business Development
  • Workflow Coordination
  • Human Resources
  • Customer Retention
  • Staff Management

Languages

English
Full Professional

References

References available upon request.

Timeline

Assistant General Manager

Best Western plus
02.2024 - Current

Administration Assistant

Rutgers UBHC University
03.2023 - 07.2023

Shift Manager

Zaxbys
02.2022 - 11.2022

Sales Floor Associate/Asset Protection Supervisor

Walmart supercenter
11.2019 - 07.2021

High School Diploma -

Isothermal Community College

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