Caleb Mockel
Helena
Summary
At Jackson Creek, I excelled in maintaining high sanitation standards and efficiently managing dining setups, showcasing my problem-solving and multitasking abilities. My professionalism and interpersonal skills facilitated seamless collaboration with staff, significantly enhancing service delivery and customer satisfaction.
At Planet Fitness I developed exceptional customer service and administrative skills in a fast-paced, client-focused environment. Demonstrated ability to manage multi-line phone systems and coordinate appointments with accuracy. Seeking to transition into a new field by leveraging strong interpersonal skills and organizational talents.
Overview
2
2
years of professional experience
Work History
Front Desk Representative
Planet Fintess
08.2024 - 11.2024
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Frequently cleaned equipment, bathrooms and other facilities that are used by guests..
Kitchen Help/Busser
Jackson Creek
04.2023 - 05.2024
- I removed plates and glasses from tables after meals
- Assisted in setting up and clearing tables quickly and efficiently
- Helped to set up large parties and special events
- Maintained a clean and organized work area to ensure safety and sanitation standards were met
- Interacted professionally with hosts and waitstaff to deliver effective service
- Assisted servers as needed during busy periods of operation
- Swept and mopped dining areas after closing
- Restocked plates, silverware, and glassware between courses of service
Education
High School Diploma -
Helena High
Helena, Montana05.2025
Skills
- Table clearing
- Event setup
- Sanitation standards
- Professional interaction
- Assisting servers
- Cleaning
- Restocking
- Clear communication
- Listening skills
- Greeting guests
- Guest relations
- Effective problem solving
Timeline
Front Desk Representative
Planet Fintess
08.2024 - 11.2024
Kitchen Help/Busser
Jackson Creek
04.2023 - 05.2024
High School Diploma -
Helena High
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