Jackson Muse
Austin,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Crow Bar. Mastered mixology and inventory management, boosting efficiency by 30%. Known for exceptional teamwork and customer service, I excel in fast-paced environments, ensuring operational excellence and client loyalty.
Overview
19
19
years of professional experience
Work History
Bar Back
Kitty Cohen's
10.2020 - 08.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Bartender
Casino El Camino
03.2022 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Managing Bartender
Crow Bar
08.2015 - 10.2022
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
Restaurant Waiter
Magnolia Cafe Lake Austin BLVD
04.2013 - 08.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Bartender/Waiter
Shoal Creek Saloon
08.2005 - 08.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Door/Bar
La Zona Rosa
09.2007 - 10.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - General Studies
Austin Community College
Austin, TX01.2007
High School Diploma -
Anderson High School
Austin, TX05.2004
Skills
- Efficient multitasking
- Cleaning and sanitation
- Cleanliness Maintenance
- Flexible Schedule
- Stock Rotation
- Glassware organization
- Waste Reduction
- Glass collection
- Supply Replenishment
- Basic mixology
- Bussing Tables
- Ice replenishment
- Fast-Paced Environment
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Safe Food Handling
- Team Leadership
- Service Bar Restocking
I paint rocks and build bicycles.
I paint rocks and my mother sells them at her artist market in San Marcos. Bring me a bicycle and I'll fix it up.
Languages
ASL
Limited Working
Timeline
Bartender
Casino El Camino
03.2022 - 10.2023
Bar Back
Kitty Cohen's
10.2020 - 08.2024
Managing Bartender
Crow Bar
08.2015 - 10.2022
Restaurant Waiter
Magnolia Cafe Lake Austin BLVD
04.2013 - 08.2017
Door/Bar
La Zona Rosa
09.2007 - 10.2011
Bartender/Waiter
Shoal Creek Saloon
08.2005 - 08.2014
No Degree - General Studies
Austin Community College
High School Diploma -
Anderson High School