Caleb Musonda
Las Vegas,NV
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
University of Nevada
01.2025 - Current
- Diagnosed and repaired vehicle issues efficiently to ensure optimal performance.
- Maintained accurate records of service activities and parts inventory management.
- Trained junior technicians on proper service techniques and equipment usage.
- Implemented process improvements to enhance workflow efficiency in service operations.
- Conducted routine inspections and preventative maintenance to minimize downtime.
- Collaborated with cross-functional teams to address complex technical challenges effectively.
- Maximized workflow efficiency by coordinating closely with parts department during repair process.
- Attended factory-sponsored training classes to enhance knowledge and skills.
- Ensured accurate documentation of all services performed, maintaining comprehensive records for future reference.
- Prioritized tasks effectively to ensure timely completion of all assigned responsibilities under tight deadlines.
- Diagnosed and resolved technical issues with accuracy, ensuring optimal vehicle performance.
- Assisted in training new technicians, sharing expertise and best practices for efficient work performance.
- Stayed current on industry developments and latest technologies through continuous learning initiatives.
- Leveraged diagnostic tools and special service equipment to test components and systems.
- Consistently exceeded productivity goals while maintaining strict adherence to quality standards in service delivery.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Performed emissions tests according to standard procedures.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Express Service Technician
Express Oil Change and Tire Engineers
01.2024 - 12.2024
- Assist in supervising and coordinating maintenance
- Diagnosed and repaired mechanical failures on industrial equipment to ensure operational efficiency.
- Conducted routine maintenance inspections, identifying potential issues before breakdowns occurred.
- Trained junior technicians on repair techniques and safety protocols, fostering a skilled workforce.
- Developed and maintained accurate repair documentation, improving traceability of maintenance activities.
- Streamlined repair processes by introducing new tools and methodologies, reducing downtime effectively.
- Coordinated emergency repairs during critical production periods, ensuring minimal disruption to operations.
- Improved customer satisfaction through timely completion of repair tasks and providing exceptional service.
- Maintained a safe work environment by adhering to safety protocols and ensuring proper use of equipment.
MECHANICAL ARTISAN
Hitachi construction machinery
04.2020 - 08.2023
- Carry out job safety analysis (JSA) before any task is carried out and adhering to good housekeeping practices to ensure a safe working environment
- Daily inspections of machines, forklifts and overhead cranes
- Disassemble and assess components for component rebuilds purposes, ensuring a good recommendation for worn parts change out parts change out is done after a detailed assessment to ensure remanufacture component meet the required manufacturer specification
- Rebuilding of travel devices, swing transmission and pump transmission for Hitachi Zx870, Ex1200, Ex 1900, Ex2500, Ex3600, Ex5500 and Ex8000
- Rebuilding of final drives and front axles assemblies of Hitachi Eh3500, Eh4000, Eh4500, Eh5000
- Caring out major final assembly of new Hitachi excavators models Ex200, Ex220, Ex250, Ex300, Ex330, Ex350 and Zx470 before they go to customers including booms, Arms, bucket, hydraulic cylinder
- Move and test of equipment (Excavators)
- Final rest of component after assembly on the test bench
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
WORKSHOP SUPERVISOR
southern cross motors - Mercedes benz dealership
09.2017 - 02.2020
- Supervised daily workshop operations to ensure efficient workflow and high-quality service delivery.
- Implemented process improvements that reduced turnaround times for vehicle servicing.
- Coordinated with parts department to maintain optimal inventory levels for timely repairs.
- Conducted regular inspections to uphold safety standards and compliance regulations.
- Developed training materials for new staff to enhance onboarding experience and efficiency.
- Analyzed workshop performance metrics to identify areas for operational enhancement.
- Collaborated with management on strategic initiatives aimed at improving customer satisfaction rates.
- Designed custom storage solutions for the workshop that maximized space utilization while maintaining organization.
- Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
- Conducted regular safety audits of the workshop facilities identifying potential hazards and ensuring compliance with OSHA regulations.
- Developed comprehensive progress reports detailing project status, resource allocation, and potential obstacles for management review.
- Controlled costs by effectively managing supplies and labor hours.
- Successfully managed multiple high-stakes projects simultaneously, balancing competing priorities to achieve on-time completion.
- Collaborated with other department supervisors to coordinate cross-functional projects and streamline operations.
- Sourced suppliers and purchased necessary materials for work.
- Provided feedback to workers on job performance and safety procedures.
- Created and implemented plans to maximize efficiency of workers.
- Directed projects according to schedule and quality demands.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Education
DIPLOMA -
Nortec Ndola Zambia africa
Ndola, Zambia09.2014
Bachelor of Science - Mechanical Engineering
University of Nevada, Las Vegas
Las Vegas, Nevada, NV11-2026
Skills
- Installation and repair
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Heavy lifting
- System installation
- Diagnostics expertise
Certification
- AST - Advanced Service Technician
LANGUAGES
English
Timeline
Service Technician
University of Nevada
01.2025 - Current
Express Service Technician
Express Oil Change and Tire Engineers
01.2024 - 12.2024
MECHANICAL ARTISAN
Hitachi construction machinery
04.2020 - 08.2023
WORKSHOP SUPERVISOR
southern cross motors - Mercedes benz dealership
09.2017 - 02.2020
DIPLOMA -
Nortec Ndola Zambia africa
Bachelor of Science - Mechanical Engineering
University of Nevada, Las Vegas