Caleb Nelson
Kodak,TN
Summary
I am a strong employee when it comes to skills surrounding customer service, relations, and cash handling/ control. I am a team player who has even led a few teams over the course of my years working at Food City and now the months at Family Dollar. I always strive to follow all Policies and Standards while never making any employee feel like a tool.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Kodak, TN
02.2024 - 08.2024
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided training to new employees on company policies and procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained a safe working environment by enforcing safety regulations.
Front End Manager
Food City
Kodak, TN
06.2022 - 07.2023
- Provided training to new employees on company policies and procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Maintained a safe working environment by enforcing safety regulations.
Cashier
Food City
Kodak, TN
07.2020 - 06.2022
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
Northview Senior Academy
Kodak, TN05-2022
Skills
- Records Management
- Stock management
- Customer Relations
- Store Organization
- Loss Prevention
- Operations Oversight
- Team Building and Leadership
- Customer experience
- Customer Service
- Flexible Schedule
- Time Management
- Inventory counting
- Problem-Solving
- Strategic Planning
- Staff Supervision
- Cash auditing
- Hiring and Training
- Store Opening and Closing
- Sales expertise
- Cost Control
- Performance Evaluations
- Staff Scheduling
- Employee Coaching
- Upselling and Cross Selling
- POS Systems
Timeline
Assistant Store Manager
Family Dollar
02.2024 - 08.2024
Front End Manager
Food City
06.2022 - 07.2023
Cashier
Food City
07.2020 - 06.2022
High School Diploma -
Northview Senior Academy
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